Richy Hotels and Safaris

Loved the African Tea and Pancakes for breakfast! The hosts are very nice and helpful. Whenever we spend a weekend in Mbale we stayed with them :) enjoyed the hot shower a lot!

The customer service was awesome and the breakfast was on point.

The price on booking.com turned out different from the actual price by almost 30%. So I paid 30% more than I had anticipated.

Everyone at the hotel was very nice, along with the food as well. People were accommodating and the hostel is in a good area

Nothing

I liked nothing about the place

Their services was so bad

The manager tries hard to run this no-frills hotel, but it's a struggle. The location is ok, and it's cheap. Manager is helpful. Decent bedding.

The food is not great; the staff - when the manager is not around - is nowhere to be found (had to take the first breakfast out as no one was in the kitchen at 7.20 am) They cannot do basic operations (had to literally operate the card machine to pay my own bill on check out). Toilet paper not refilled, wifi jumping all the time, overcharged on laundry. Walls are super thin and you will hear people below like they are inside the room. I understand it's a $20 hotel per night but still, can still be decent which was not the case.