Balsam Lake Lodge

This property is not what is appears online. No staff check in as we arrived early so had to ask restaurant staff. It closed at night with no staff overnight. We arrived late from dinner and dark in entry and i tripped over a rock holding down. Main entrance doors left open all night with no staff. Bathroom door wouldn’t shut properly, hot upstairs with only a box fan of “suite”. Dirt on floors and comforter. No seating area for more than 2 people in suite, but sleeps 6. In the am, no staff until 10 and like a ghost town. Can’t get breakfast or any service in am. Couldn’t go through the hotel to back lake area because it was all locked and dark. No chairs to sit on dock or area near water, just a few old picnic tables. Filthy entrance, trash in parking lot, bugs and cobwebs in main entrance windows. For $300 a night, one of worst experiences for a lake front lodge. Grounds looked uncared for. and weeds in all beds. The whole place felt dirty. Staff was nice and we ordered cheese curds which were delicious. Coming from out of state, this was such a letdown. Overpriced and i felt duped by online portrayal.

It was nice & clean. Our room Was pretty basic & right behind check in. Courtney was great & was everywhere. Check-in, Boat rental, dining etc. she needs a raise.

Balsam Lake Lodge is a beautiful property and the room was lovely. However, when we arrived at the 3 pm check-in time they were short staffed and they could not login to the computer for check-in. They had to call the manager who was off-duty and did not answer or return the call. We waited for 45 minutes before they said our room was being cleaned and would be ready in about 20 minutes. The 3 young women who were trying their best to perform all the necessary duties were not at fault. They did their best. The problem was poor management.

There was no room service so we had to hunt down someone every day to get Keurig coffee refills. Hard to find someone! There was no place in the bathroom to store/put toiletries, pills, hairdryer, etc. They had a little pedal stand that could only hold my husband’s dop kit. And There was plenty of space in the bathroom for a chest or table since there was no countertop. Couldn’t charge anything to your room cause it was too confusing for them, really?? For $250 a night I would never stay there again.

No windows in our room. Room not cleaned by 3:00 check in. No beach There is kayak rental The staff seemed much more concerned about the restaurant and bar than the lodge. Staff was somewhat disorganized.

Beautiful lake, the food was pretty good, the room didn't have a window but the bed was comfy. Bathroom door squeaked pretty loud. Perch dinner Friday night was excellent. Prime Rib Saturday was good but was just served warm. Live music Friday was excellent. Outdoor fire pit was beautiful. There are some nice wineries close by and a few neat spots in town.

Accommodations were excellent but didn’t have a closet or dresser to put clothes in

Room was directly across from the registration desk which made it noisy until the kitchen closed and was cleaned for the night. There was a BRIGHTLY illuminated exit light hanging inside the room above the door. The brightness/intensity of the light made it difficult to sleep. The person who checked us in was really rude, we stood there for like 10 minutes before she acknowledged us. She was on the phone but didn’t even smile or acknowledge us in anyway even though we were standing right in front of her. I travel in northern WI several times a month for work. Because of this interaction, I will not stay here again.

Beautiful place and the most amazing food. Will definitely be back.

Easy place to land for the night. All the amenities