GOTO RETREAT by Onko Chishin

This was the most beautiful place I’ve ever stayed and the quality of the service exceeded my expectations.

Great design & location help to relax me; exactly what I expect of a resort. Well located at/near the geopark/Abunza lava coast.

Oversoft pillows...however I made use of the firm cushions and it wasn't too bad

The seaside location and the ocean front view from the room was fantastic. The general layout and design of the bathroom (including the exterior onsen), and the materials used was excellent; it conveyed upscale quality worthy of a boutique hotel at the price point it was charging. The interior decoration and choice of furnishings conveyed a serene sense of Japanese luxury. All in all, the hotel rooms exceeded my expectations.

The hotel could have more amenities. For example, while the architectural design of the lobby was impressive, the bar area was rather small and there was a lack of lounge area where guests could hang out with perhaps light snacks and complimentary drinks served. For the hotel rooms, the sizeable and numerous window blinds were manually operated (I was expecting electrically operated ones at the price point the hotel was charging); had electric blinds been installed, this would have completed the luxurious experience that's worthy of the awesome rooms.

This hotel was beautiful and the views of the ocean and mountain landscape were spectacular. The staff was so kind and accommodating. The room and facilities were clean and comfortable. The breakfast was quick, and delicious and the drinks at the bar were well-made. I can not say enough nice things about this hotel. One of my favorite stays and Amila-san and Ryo-san were exceptional hosts.

We will have to stay longer and plan ahead more to enjoy dinner and the bike rentals to see more local attractions.

Beautiful place and surroundings and very helpful staff. We needed to go back early to avoid a taifun. Reception called us early in the morning to update on situation and bring us to the only ferry of the day

You need a car for everything you want to do. No bike rental

The views are breathtaking and the rooms are phenomenal with Oceanside views.

They are overly rigid with the breakfast and dinner meal plan. This is the first hotel in the world where I wasn’t able to eat on premise because I didn’t pre-purchase a meal plan. I have visited nearly 90 countries. This is entirely unacceptable, too inflexible. The location is very difficult to reach which is part of the appeal. However, they should provide a free driver for ferry pickups vs. having guests rely upon their wits and taxis that don’t accept credit cards.

The location is outstanding, the design of the hotel and rooms is breathtaking, the menu dinner at hotel restaurant was a beautiful experience. Walk-in shower and amenities were above expectations and of course the private onsen on the terrace is divine.

Small (language) misunderstanding regarding the choice between the western style and japanese style breakfasts

The staff were fantastic. Amila looked after us so well the whole time and really made us feel cared for and made our stay. Our honeymoon was perfect and so glad we chose Goto Ray Retreat. The team even wrote us a personal congratulations and welcome card for us on arrival! Chef Ko Takahira is a real artist and his food was amazing. He sources fresh fish from the market himself daily which really speaks to the quality of his dishes. We would definitely stay again. Shame we couldn't stay longer. Thank you so much Amila and staff! :)

There actually wasn't anything we didn't like about our stay or the resort. 11/10!

The hospitality and friendliness of the staff was outstanding. They helped us with everything we could possibly need, from car rental and taxi organisation to dinner reservations and recommendations on what to do and explore on the island. Breakfast and dinner were great and the view from the room was the best. The room was spacious, the beds were comfortable and the onsen bath on the balcony was a great addition to our stay. We absolutely loved our 2 nights at Goto Retreat and will definitely come back.