The White Hart by Innkeeper's Collection

Very convenient hotel with friendly staff - great for a quick one night say while travelling

This is such a lovely, comfy, super convenient spot. All the staff are so friendly and it’s quiet

Excellent staff very well trained and polite. Good food choices great value . Very clean bedrooms.

Nice airy bedroom with large comfortable bed in quiet location. Breakfast and evening meals were good although options were a little limited as I am wheat intolerant. Good WiFi connection. Staff friendly and helpful.

No gluten free bread and plug in sink didn’t allow sink to drain properly unless completely removed.

Ligging onderweg van Folkestone naar Cornwall

Beetje gedateerd,l

Cold Comfort from a Cold Reception. Re: 10th to 11th June 2026. A booking made and paid, for - but ultimately unfulfilled. I have stayed at the White Hart Hotel in Hook a number of times in the past year. Service is usually good, so this was an unpleasant surprise. See below for the reasons.

Cold Comfort from a Cold Reception Re: 10–11 June 2026 - A booking made and paid for, but ultimately not fulfilled. On arrival at reception, I asked Jess whether the heating was on in the room and whether a spare heater was available. Being warm and comfortable is important to me, and on previous visits staff have always helped with this promptly. However, I was told there was no heater available and was asked to check the room myself. The heating appeared to be switched on but was not working, and the radiator was cold despite the unusually chilly weather. After waiting around 20 minutes and seeking assistance from a manager - Gary, the issue remained unresolved. Although I appreciated the complimentary glass of juice while I waited, I felt there was little urgency or concern shown regarding the problem. As I no longer felt comfortable staying, I requested a refund and was prepared to make the long journey home instead. The manager, Gary, refused, stating that my reason was "not good enough". I was surprised that a guest's comfort was not considered sufficient grounds for a refund, leaving me out of pocket. I left feeling saddened and disappointed. Based on this experience, I would not wish to return. Note: This experience was in stark contrast to a stay in mid-April, when Erin provided excellent - 10 out of 10 customer service. She was welcoming, efficient, helpful and kind, ensured the heating was on, offered a spare heater, and helped make the room comfortable. She also recommended a new menu item, which encouraged me to dine at the hotel. That experience reflected the standard of service I had come to expect.

Spacious room

Everything was perfect