Utopia Hotel - Art & Nature Hotel

Pool and surrounds in nature.

Het eten was erg lekker. Mooie buitenruimte.

De bedden waren erg zacht. Ik heb liever een hard bed. En er waren erg weinig stopcontacten in de kamer (3-p.kamer) om dingen op te laden. In totaal 2 geloof ik en ook op een onhandige plek (bij de grond/achter een kastje)

Vriendelijk personeel, basic kamer, wel groot. Bedden waren lekker zacht.

Geen frigotje of koffiezetapparaat op kamer. Kamer is erg basic. Badkamer rook niet fris dus deur moest dicht blijven of hele kamer rook naar riool.

Le calme

Le petit déjeuner un peu léger

Reception staff are excellent - always courteous and efficient and always willing to help even though it's obvious they are continuously under pressure due to the hotel being understaffed. Location was good for me. Quiet and out of the way in a forest style location but with easy driving access to work, shops and restaurants through quiet enough neighbourhoods. Center of city and major shopping mall about 10 to 15 mins drive away. The food in the restaurant is good. The surrounds of the hotel hold huge potential but require work.

The main issue - COMPLETELY INADEQUATE AIRCONDITIONING in the initial room and the subsequent other 2 rooms I've been changed to. They have upgraded me to a junior suite with a balcony which at the time of moving in, seemed to have working A/C but now that the outside temps are up to 30+ degrees C, it's painfully clear the A/C is on it's last legs and the temp outside is almost cooler than inside. When I requested to have maintenance look at the A/C in the first room I was informed that the A/C is configured in such a way that groups of rooms are connected together and that the A/C would not be available until the ambient temperature increased. At the time ambient temps were low so it wasn't much of an issue to leave the window open (and let bugs in) but as the ambients rose to the current 31 degrees C the rooms are like saunas during the day. Also all room thermostats are locked on 22 degrees with no option for guests to change to their required temperature. Regardless of this the A/C is still not able to cool the rooms even to 22 deg. I have had to extend my stay due to work commitments and, and since there's no other hotel in the area I will have to stay here. I have emailed management for action on this and I will be providing an update at the end of my stay. Gym and swimming pool were both shut for renovation on arrival. Temporary gym is now set up with 3 cardio machines and a few free weights. The pool also opened today after 1 week. There was no indication from the hotel about either of these being closed at time of booking. Rooms were not cleaned properly each day. Bedsheets changed once in the first week of staying there. Soap bottles not refilled without requesting. Vacuuming of the floor inside the room not done well. Coffee and toilet roll not replenished - need to go to reception to get them yourself at times.

Le cadre est magnifique et il y a un jolie potentiel, mais comment es ce possible que ce soit dans cet état

Par où commencer ! Je n’ai jamais vue un hôtel aussi sale et mal entretenu. Le lit était dur et les oreillers horribles. Le rideau de la chambre n’est pas occultant et pas de volet donc a 5h30 nous étions réveillé et c'est tellement mal insonorisé que les voisins nous ont réveillé a 3h du matin. J’ai eu mal au coeur pour ses pauvres poissons qui étaient dans des bacs dégoûtants, il devrait avoir honte de les laisser comme ça, l’eau était verte!

Le cadre L'accueil La situation idéale pour visiter Pairi Daisu

La literie. L'endroit est très calme mais beaucoup de bruit dans les couloirs. Nous avons été réveillés en sursaut par l'alarme d'ouverture intempestive de l'issue de secours. Petit déjeuner moyen: pain et viennoiseries pas très frais.

grote kamer