Sapa Grand Hills Hotel Apartments

The rooms, staff and breakfast was excellent! And the bath was an absolute dream, rooms were very clean as astheticly pleasing. We even extended an extra night. Very comfortable

Nothing.

Everything

Nothing

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The room was quite cozy, it had all the amenities needed. There was a room service every day.

The location is not perfect - on a very busy street with a lot of traffic…

Das Zimmer war groß und hatte viel Ausstattung. Das Personal war okay - nicht super zuvorkommend aber auch nicht unhöflich..

Das Zimmer war nicht so sauber.. der Boden war etwas fleckig, die Dusche hatte Wasserflecken, die Bettwäsche hatte rote Flecken und kein angenehmen Geruch. Es gab viel Auswahl an Frühstück jedoch nicht nach unserem Geschmack - die Kaffeekannen sowie die Getränkekannen sind etwas in die Jahre gekommen und es sieht sehr unhygienisch aus auf dem gesamten Frühstücksbuffet

Photos were not accurate. Room was comfy but cleaning was not so great. I paid online through booking.com for the room then was told I had not paid and was made to pay again for the room despite showing proof.

Having to pay for it twice.

Bad

Personeel kan geen Engels Ontbijt is erg matig Hygiëne is slecht (schimmel in badkamer) Kleren gekrompen na laten wassen

The breakfast was great and included in the price. Also has many variations of different foods. The location is close to the center of town can walk easily. The room is spacious as well with a nice tub and shower.

The road is a little dangerous outside with big trucks and cars. However, I was disappointed that at checkout, we were suddenly charged for snacks we didn’t have. This happened right when we needed to leave quickly to catch our taxi to the bus station, which made the situation stressful and left a bad impression at the end of an otherwise pleasant stay. If the hotel improves transparency with billing, it would make the experience much better.

It has a cafe on the roof and hotel gave us a good rate for transport

The cafe closes early and even though they mentioned can provide meals. unless you tell them a few hours before you won’t get any food