The Kayangan Sanur

4階からの景色が素晴らしい

寝室のWIFI繋がらない。　クレームむするが電波が弱い(寝室のみ)｡ フェースタオルが無い。リクエストした時だけ用意してくれる｡ フェースタオルの代わりにハンドタオルが用意されていた｡ 食事時間に用意できていない｡

Very friendly staff, great location, very pretty rooms! Good AC

The location and the rooms

Poor lighting in the bathroom. The TV system was not working on more than one occasion.

Beautiful place, would happily stay there again

Location was great. Close to beach, restaurants.

Great location, spacious rooms, super comfortable bed and friendly staff

All good

Unfortunately, I had an extremely disappointing experience at this hotel. Money was stolen directly from my bag during my stay, and the way the situation was handled afterward was even more concerning than the theft itself. The hotel staff repeatedly claimed that employees are ‘not permitted to touch guests’ bags,’ yet at the same time blamed me for not locking my belongings in the safe. That contradiction alone made absolutely no sense. If staff truly never touch guest belongings, why would a safe even be necessary? When I raised the issue, there was no genuine apology, empathy, or attempt to investigate the matter seriously. Instead, I was met with defensiveness and hostility. The situation became even more suspicious when the police were brought into it, as their behaviour felt more like protecting the hotel than helping a paying guest who had just had money stolen. The overall impression I was left with was that this was not an isolated incident, and management seemed far more interested in covering things up than resolving them. I travelled to Bali expecting hospitality and professionalism, but instead felt dismissed, blamed, and completely unsupported. I strongly recommend future guests keep all valuables secured at all times and think carefully before staying here.

Being stolen from. Being treated like it was my fault. Not being apologised to after being stolen from. The owner yelling at me.

Just 5 mins walk to the beach