Royal Gardens Hotel

الموقع

كل شي اعجبني

They have cancelled my booking while I was about to reach the hotel making me to stay elsewhere.

Property cancelled my accommodation only just few hours of arrival. This is totally unacceptable.

1- Room Allocation & Family Convenience As a family group booking four rooms, I anticipated that the rooms would be arranged in sequence or at least opposite each other. However, upon arrival, we received three rooms on one floor that were quite far apart, and the fourth room on a completely different floor. This arrangement made our family stay uncomfortable and inconvenient. 2. Room Furniture & Fixtures Condition The overall furniture condition was poor and worn out, which gave a negative impression of the rooms. Additionally, the bathtub’s plastic curtain was very old, dirty, and yellowed at the bottom, which raises concerns regarding hygiene. 3. Refurbishment Noise & Disturbance The third floor, where I was staying, was under refurbishment. Construction activities were taking place, causing disturbance and significantly affecting our ability to sleep and relax. This situation should have been communicated to us before check-in, especially when allocating rooms. 4. Special Request Not Fulfilled During the reservation, I made a special request for a cot bed for an infant. Instead, we were provided with a standard extra bed with a mattress, which is not suitable or safe for an infant, and caused additional inconvenience.

It was our second time staying at this place because it is close to the Majan industrial area. Staff are nice and helpful.

Although we had booking but they didn't have room for us and sent us to another hotel for first day and then come back second day at least they took our luggage back by themselves that is nice because we were at work and even in second day evening they were still full so finally they gave family suit to one of us that they didn't want to do in first place. One more thing is that you need to pay at place if you book through Booking although you submit your bank card info and everything, that I don't understand. Generally is ok, no big deal.

الموقع

الفوط غير نظيفة و بعضها قديم

Old property

Arrangements