Holiday Inn Cochin by IHG

Excellent breakfast. Very good location

Breakfast, Location

Repeated power failure is a big problem in the property. Buffet Lunch/Dinned is expansive in the property for the in-house guest compared to if booked online through third party portal Mostly room rates on hotel own website are much higher compared to third party portal. But property don't credit reward points to customer account if booked through third party portal. So doesn't make sense to become the member of IHG group, pay higher rate and earn points. IHG need to change this policy and should credit reward points like even in aviation industry.

Ok stay, bed was comfy. Clean Room with a good view.

Noisy cleaning staff in neighbouring rooms. Started slamming doors at 7am. Told one off after being abruptly woken up. The concierge promised me the bar was open until 11pm while booking the room. I rushed to the bar at 10pm, only to find out that it was a dry day. Felt concierge wasn’t straight forward, while booking. I would’ve stayed regardless, so could’ve been honest about it. car smelt bad after the valet parked my car.

My diamond chain was misplaced at the hotel, and it has since been located and returned to me.

Well trained staffs and they are flexible with possibly everything

Need to upgrade the bathroom, esp shower.

Gireesh, Sibi Srija an Meenakshi were all super accommodating. Hi had issue with humidity an it was sorted fast a took really good care of me throughout the stay. They are all friendly professional and not too much. The restaurant was lovely and trendy with nice cocktails and breakfast buffet was big and full. I had a swim at sunset also which was relaxing and quiet. Good location to reach the Lulu mall or central Kochi by rikshaw.