Cuu Long Hotel

Breakfast every morning was amazing for convenience and value for money whilst stay at the hotel. Location is almost perfect and close by to friends/family we were visiting at the time. Staff were very friendly and tried to accommodate to our every needs, especially trying to adhere to my mums requests (which she's elderly and picky!) Unfortunately, we had to change rooms two times when were stayed there due to water leaks from bathrooms above our floor (which I'm sure the hotel staff did not anticipate for the bathroom ceiling to cave in. I did not find this to be a major issue as I'm pretty easy going and happy they rectified our stay with another room within under 5 mins. However, mum found it to be an inconvenience moving to another room, which is also fair from her view. The very next day there were plenty of workers who were called out to fix up the hotel on all the floors due to the major leak! To which is impressive for a 3 star hotel, as I use to work in a 5 star hotel.. and things would be logged to be fixed with engineers/contractors but we wouldn't see anything done for another 3 months - 12 months+! SO from my perspective, Cuu Long Hotel are extremely fast and efficient at fixing something as long as you give them a chance before getting annoyed/upset/disappointed :)

From mums and possibly other guests perspective, the bathroom ceiling leak that caved in. It must've caved between the time the cleaner reset the room and the time we arrived and were shown to our room - as the staff were surprised when we notified them. Perhaps I'd suggest a very last minute check of rooms that are being booked just to ensure it's all good prior to guests arrival.

Friendly staff

Had a water that wasn't mentioned on the minibar list, I thought it was free but it wasn't, weird feeling for being treated in a weird way

great location, tasty breakfast, helpful staff, large twin beds, bar with the view

bed not comfortable