Boutique Hotel Dobrna - Terme Dobrna

This is not a hotel, let alone a four-star hotel. There is no reception at the entry and no receptionist. Even hostels have a receptionist desk and receptionist service. Instead, you encounter an electronically locked door. In other words, you might as well be checking into an airbnb establishment. I accidentally ran into a cleaning-lady that was just leaving the premises, who informed me one must fetch an electronic key from a nearby (also) four-star hotel Švicarija. There is no lift and obviously no receptionist let alone a porter (despite this being a four-star hotel) to help you drag the suitcase to the third floor. One of the reasons one chooses a hotel is precisely to have a reception service available during the day and during the night just in case something happens and one needs help. Instead, at so-called Boutique hotel, which is a total misnomer, one is left to one's own devices (and you are worried sick you might lose the electronic card, which means you might be left outside) with no receptionist or other staff in the building during the day and, what is even more worrisome, during the night. You are locked inside the building with total strangers. Anything could happen. There is no breakfast (or dinner) served on the premises either, which again does not make this a hotel at all, let alone a four-star hotel. You have to trudge to a nearby establishment Švicarija with a small dining area, which hardly accommodates the domestic guests. This is a waste of time and absolute hassle when it rains or snows as you reach your breakfast drenched. On top of this, the reception desk at Švicarija, where meals are served, closes at 19.00. The dinner is served until 21.00. I was left in front of the closed door all three evenings in a row, and had to knock on the windows of the dining area to attract the attention of the guests to let me in. It is totally degrading. This is not a hotel, let alone a four-star hotel (no balconies either). Way overpriced.

Amazing room and perfect meals. We recommend taking half board. Diners are always tasty.

Everything was great.

clean room, access to pools, nice environment

breakfast and dinner can be better, the quality is average

Location, comfortable rooms, overall service.