Kapal Garden Hotel at Rekreasi Sengkaling

The setting is pretty good. Like the theme, is a ship. Also the hallway is smell nice.

Our room, specifically. Unfortunately was having stinky smell. Like every single day. We asked for check, all the did only spraying some room fragrance and gave us a bottle of it to spray it ourself. Everyday whenever we came back from our outing, the stink/odour is very strong until our kids was gagging all the time.

Shower is great. Staff at reception is friendly. Bed is good but room is not dark.

I arrived at 4 a.m. and the idiots started calling me at 8.30 to ask me to ‘change my voucher’….I didn’t answer because I tried to catch up on sleep but they called again ten minutes later 😡 They wanted to know if I was coming for breakfast which was buffet and available until 10.00 Also they came in my room for cleaning while I had the do-not-disturb-sign on the door and moved and replaced my stuff. I was so angry! HR came to apologise to me later. Next day when they cleaned they reorganised the pillows; why can’t they leave the second pillow in my bed? I need it to cover the light from the hallway since there is no curtain. Rooftop restaurant; You have to wait for a very long time for them to take your order. WiFi is okay but you need to re-apply all the time so be aware or you are on 4g all day. I lost my key when I was out. They did not reply on my text by booking or messenger.

Cool boat concept. Rooms small but clean and cosy. Nice hangout area for breakfast and so.

Water park around it not maintained. Too much light in the room at night.

The design of the hotel

I didnt find something i didnt like

Easy hotel for a quick stay in Surabaya. Helpful staff. We had an absolute blast doing karaoke on the rooftop. Comfortable beds. Good A/C

It was fine. What you expect for a mid range, low price hotel. We planned a lot of activities, so we weren’t in the room a lot. No need to be fancy. Comfortable beds and good a/c.

Location was great and it has the odd style. We didn't use the water park but looked great. The stuff is friendly but their English are poor. Great hot water.

The rooms are rather small designed as ship cabins. There aren't any windows so the rooms smell of mould. There was mould in bathrooms and some of our desks were dusty. My room also had poor sound insulation so I could hear everything going on in the reception. I didn't sleep that well.