Elephant Passage

We had a fabulous stay

Elephant Passage is one of the most pristine and majestic resorts seen on our trip through India! Staying there turned out to be a real stroke of luck. Special thanks go to the friendly and professional Santusha on reception who worked hard to make the stay enjoyable and who attended to our every need! The room was spacious and luxurious with is own balcony and outdoor seating area. Exceptional, healthy and freshly-prepared food and drink provided throughout the stay. Plenty of activities and events on every day. Touring the grounds was charming. The views from the poolside of the valleys below were breathtaking and the resort proved the perfect springboard into the luscious and exquisite Munnar area. Be sure to see the elephants!

It couldn't have been better!

The food at the restaurant was always fresh and delicious. The staff were always pleasant and helpful. I highly recommend staying here. It is soo peaceful!

The only complaint is that at night the property is not well light. We have diminished eyesight, so having a flashlight in the room would be soo helpful.

Nothing

Worst experience ever. I had a confirmed booking and started a 7-hour journey to reach the hotel. While I was already on the way, they suddenly cancelled my reservation claiming it was their mistake. This is completely unacceptable. There was no prior notice, no apology, and absolutely no responsibility taken from their side. I reached the destination and was forced to travel back another 7 hours because of their error. This caused me extreme stress, exhaustion, and put me in a very embarrassing situation. Despite this being entirely their fault, they did not offer any alternative accommodation, did not try to help in any way, and completely ignored my requests for assistance. Even worse, I still have not received my refund. At the time, I didn’t even have enough money and had to borrow just to book another hotel. This is unacceptable behavior. Very unprofessional, careless, and disrespectful treatment of guests. I strongly do not recommend this hotel to anyone.

staff approach at reception was not good