IL Castello Boutique Hotel

Incredible staff and facilities, truly made us feel so welcomed and the stay so special, lots of small gestures and practices that add to the experience

Breakfast was great!

The proximity to town, the grounds and how spacious the room were things I liked about the property.

The road leading to the property is gravel and had a nail in a tyre. A consideration to invest in paving the road might be a good idea.

We had an enjoyable stay overall and would like to start by saying that the hotel itself is beautiful. The staff were a real highlight – friendly, professional, and clearly well trained. Their service was genuinely appreciated and contributed positively to our stay. That said, given that this hotel comes at a premium price point, we unfortunately did not feel that the room offered good value for money. The shower in particular was a major disappointment. A shower directed straight at the wall does not provide a comfortable experience, and the problem was made worse by the shower door that does not close properly, allowing water to leak onto the bathroom floor. In cold weather, ending up with a wet, cold bathroom is very unpleasant and detracted significantly from the comfort of the room. We also experienced issues with the air conditioning while it was on heat mode. Although this was attended to, the unit remained noisy, and in the end we chose not to use it. Similarly, the fridge in the room was quite disruptive at night, to the point where we switched it off in order to sleep. Another aspect that limited the experience, especially during colder weather, was the absence of cozy communal spaces. While the hotel is visually stunning, it would greatly benefit from warm, inviting fireplace sitting areas where guests can relax comfortably. In summary, we enjoyed certain aspects of our stay and sincerely commend the staff for their excellent service. However, we would not return, as we believe there are other accommodation options that provide better value for the premium price paid. We do hope this feedback is taken in the spirit intended and helps the hotel improve the experience for future guests.

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Special welcome for my mothers birthday. Restaurant staff very friendly. Great champagne upon arrival.

Very surprised that so few negative reviews. Very noisy. In our room (De Angelo) there was the AC or HVAC units to the left that went on and off the whole night (pic below) and to the right of our room the kitchen extraction which got going for breakfast. Both meant you couldn’t have windows open in bathroom, nor room respectively. There was also, what sounded like someone knocking on the neighbours door, every 45mins?/frequently. No sound proofing on room/unit doors, which leads me to the next point. Only a privacy screen to the bathroom with no doors, even for the toilet. Each to their own as to how intimate you want your toilet time to be, but remember you can’t open the window with the AC/HVAC. The premium charged for this place (R4.200) doesn’t come anywhere close to value. Place is tired, noisy and expensive.

The staff's reception and willingness to assist. They were all friendly and courteous at all times.

This property started off as a bit of a disappointment, traveling with a young baby we were in the suite allot, the DSTV and old tv's were not ideal for a modern hotel, this was corrected and smart TV's were installed on our last day, well done, there is 1 individual that really went beyond for us, his name is Wandile, what an asset they have, this man is top notch and i hope the hotel know what they have in this employee, The food was perfect and tasty, drinks menu options are great, the turndown service is a lovely add-on, beds were comfy and warm, water pressure is great. well done all around,

Noise level from day/night visitors, walking around and being loud, Noise from the rooms above the Suite i was in, Slippery floors when raining, no one mopped when the rain stopped, car garage is to far from rooms and i needed to carry luggage through dining area, It is not clear of who the most senior person is on duty, everyone seems to be doing their own thing.