Zara Garden Hotel and Apartments

Clogged sink. There’s ALWAYS something happening with the plumbing when I stay at this place. Couldn’t get a hold of the reception or restaurant ALL morning!

This Hotel is truly one of the most luxurious, calm, and well-organized places I’ve visited around. Their environment is peaceful, beautifully maintained, lighting is 10/10 and perfect for both business and leisure stays. The customer service is exceptional, professional, and always ready to help. I would especially like to recognize the receptionist named Mercy, for her outstanding hospitality, kindness, and attention to customers. She made the experience even more welcoming and smooth from the very first moment and it has been a top-tier experience at Zara Gardens

The roof top terrace that gives the overall view of the city

They delayed breakfast and it was served cold.

Conveniently located, clean, comfortable and courteous and friendly staff

N/A

Customer service

Cleanses

I liked the lady at reception. She was very helpful and welcoming.

I get that it was New years eve but guests weren't allowed to view the fireworks unless they paid ugx 250,000 for a pre planned buffet and a "surprise band" ( all the great entertainment was already booked in Kampala, it was more an up and coming band which is all good just don't over promise and under deliver). The bar and kitchen were also also closed during this time so you couldn't get service. During my stay I counted 3 help stuff, 2 bell boys and one lady Birungi who picked up my room service calls and delivered the food. She was also the one they called to the bar that one time I went and waited for 30minutes after having tried calling from my room. Their "Black forest" cake is anything but that or I was served stale cake. The food is like the hotel, pretty and shinny on the outside but no substance and or quality i'm afraid.

I liked the breakfast and the staff were super friendly

Nothing

Spacious, clean rooms, great customer service

Not very child-friendly.