Wanda Jin Resort Changbaishan

离雪场近

员工服务不专业，态度不好

staff was friendly, room was spacious

no service at all room was too hot despite i turn off the heat and opened the window bathroom facilities were dated i could not access to room service menu even scanned the QR code and no staff could help me at night i ordered french fries 24/12, never delivered breakfast was a battle trying to get seat and no service whatsoever

The hotel is walking distance from the ski center where you can pick up your rented gear and then walk directly to both the beginner / practice lanes and also the one gondola and two chair lifts. There are Western / Chinese restaurants and coffee shops close by. The evening and breakfast buffets were great and they do have a wide variety including Western options for breakfast. The view from my room is quite lovely despite not facing the ski mountain and the floors are always heated. I was connected to lovely concierge Yuan Qijia, who always answered any my questions.

Unfortunately there was a problem connecting my phone to the TV in my room (to share the screen), so I wasn't able to use the apps to watch English movies, as the local TV stations are all Chinese. The staff did come to help me, but the problem wasn't solved during this particular visit. The rooms are also not sound-proofed and late at night people walking and talking down the hallways can be heard though the door. Also, if you are not connected to the concierges via Wechat and don't speak Chinese well, you will need to do a lot of translating on your phone.

Room rate included ski hire and lift passes. Breakfast was extensive but oriented to Chinese which was understandable as it caters for Chinese almost exclusively it seems. My partner also Chinese so did not have to test the English skills of the hotel or resort

Would have been better if the hotel provided lockers at the ski facility. Had to carry skis back to hotel where concierge looked after them in the luggage area as there was no ski storage area at hotel either (some people stored outside rooms in hallways!)

Resort staff,, very comfortable stay, great vacation and most imptly a fantastic ski resort. In particular, our ski assistants (助理) were top notch

Will be great if food variety ( China wide or international), coffee can be improved

There are lots of facilities, such as snookers, ping pong, swimming pool and gym, hot spring is nearby with 10min walk. The rooms are clean and comfortable. Restaurant manager Ada Jiang looked after us very well.