Hotel Ariana

It is a very awful and terrible hotel. Bad service. Rooms are very smelly. You can even find some insects in the bathroom. I stayed with my family there, and the staff were very rude, they don't know how to be nice and friendly with the customers, otherwise no one would visit the hotel, or write good reviews!!

The room smelled and was not cleaned. The sink was clogged and unusable from a guest previous that had thrown up in the sink. Customer service and staff was non-existent, staff was awful and rude, barely spoke German or English. The staff blamed us for the sub-par facilities and did not let us talk to the manager or come down on the price. Never Again!!!!!

Basic budget hotel. Clean large quiet rooms and comfortable beds, but weak to unusable wi-fi signal on the 3rd floor. The staff were welcoming and friendly. Breakfast OK and included in the price - but why do so many hotels put cornflakes in large open bowls so they go stale - what is wrong with the box ?

Stayed two nights. Room was small but well equipped and very clean. Breakfast was acceptable but the staff need training on how to look after guests. A little out of centre - taxi was 15 euros at midnight. Would stay again.

The hotel is located quite close to the University, which was a plus for me. Even otherwise, there is an U-bahn stop close to the hotel, hence connectivity is quite good. The hotel is old, and looks like it could do with some overhauling. The staff were not particularly hospitable. They were not rude, but their behaviour could do with some improvement. The room was small but functional and clean. The bathroom was tiny. The room lacked a proper mirror; the only one was in the tiny and cramped bathroom. The hotel had breakfast buffet which was sufficient. Overall, I would call this an average hotel. I did not have any negative experience, but nothing positive to remember Hotel Ariana during my next visit either.

Hotel was a long way out from City centre. (30-45min walk) Tram stop is near the hotel and takes about 15mins to get in to town. Room was very small and very noisy. The hotel has managed to fit a lot of rooms in to a very small space. Room and bathroom were clean. Breakfast was not good, very basis buffet.

There is nothing of note in this hotel. They had wifi, location was convenient enough with access to the s-bahn, rooms were ok. Staff was often not around which was annoying, but I guess it is a small family-run affair. It does the job but seemed a bit overpriced (I would thought 70EUR instead of 90EUR to be honest). No character or warmth is that matters to you.

Stayed here for a weekend break, to go to Cologne christmas markets. On arrival receptionist not very welcoming made us feel that we were imposing on her. We had booked 2 rooms online and she seemed to have trouble finding our booking. Once we had booked in she then informed us that the credit card machine was not working so we had to pay in cash. Room was quite small no dressing table, mirror, tea/coffee making facilites or welcome tray. Was clean, bed ok although double bed two single duvets (one with a hole and a stain) and only one pillow each. Breakfast was ok but on both mornings they ran out of bread and were having to nip down the road to the bakers for more rolls. Being a continental breakfast would have thought that this was a vital part. Dont think we could have coped with staying here for a week. Only good thing was that the hotel is situated on a tram line so very conveniant for the centre of Cologne.