Diamond Resort Black

Excellent staff and pleasant environment

NA

Everything was OK. Best price quality ration recently experienced. The staff at the reception was really polite and efficient. The room was large, clean, warm. The spa, the location, the breakfast, the WI-FI was exceeding our expectations. It's a really good hotel.

We didn't find anything really wrong. I didn't enjoyed the conversation during the reservation process: it was possible to communicate only in Ukrainian. The registration supposed to follow some links, without the option to do it in other languages. I asked them to send information in English, but it was without any results. Google did the job, and finally we had an excellent stay. The second weakness of the hotel, is related to the spa section. Same to the first remark, this is not really significant issue, but still worth to mention is. Maybe in the spa section it would be advisable a better surveillance and staff presence. A spa should be a place of relaxation. Here that was not the case. Almost every day there were noisy quests, mostly from the nearby Romania. they were jumping in the pool -ignoring the signs and the presence of other quests (including children) in the pool. We were not really disturbed by that, but we had some concerns about the safety of some guests (including of the jumping fellows). These are the two reason why this hotel is only an 8, but in reality -if we analyze the things that really matter- probably they deserve a 10.

The hotel is great and very clean. Location is good, almost in center. Very delicious and variative breakfast. There are live music in restaurant on friday and saturday. I recommend to have a massage, lady more than 20 years of experience. The SPA is good, there are 3 saunas.

Very small SPA zone. The pool water is cold.