Suites by Eco Hotels

It was right on the beach, but you can't swim if the tide is out unfortunately. The whole venue looks beautiful. They left a towel with swans on the bed one of the days they came in to clean which was a lovely touch.

The door wouldn't close properly so we got a lot of mosquitos in the room, the power would go out quiet regularly (of course this is out of the control of the owner but just bring a power bank if you're planning to stay here) , we got very sick while we were staying here so as a precaution I would not drink the water in the filtered tank too

Location was great and enjoyed the views. It was next to a coffee shop, shops, massage place and a couple restaurants. The staff were so friendly and helpful. Special Thanks to Earl and Henry who went above and beyond during our stay! Please note that El Nido is not a fully developed island, so lack on Wi-Fi strength, water pressure, etc. is common for an island like this. This is our second stay at this place. We stayed in the Sunset room which had a patio and was nice for hanging out and Sunsets. The restaurant and coffee shop next door which worked out well for my family member who had mobility issues. Aircon worked well and there was a dog and some kittens around that were no bother for us at all!

Disappointing Experience – Not Recommended During our 16-day trip through the Philippines, Suites by Eco Hotel El Nido unfortunately turned out to be the biggest disappointment – especially considering the relatively high price. From the moment we arrived, we noticed that the water in both the shower and the sink was brown and discolored. When we addressed this at the front desk, the receptionist with glasses responded indifferently, simply stating that it was “normal” and that the water came from underground. There was no apology, no attempt to resolve the issue, and absolutely no sense of empathy or customer care. To make matters worse, on one of the days during our stay, there was no water at all – meaning it was impossible to shower, use the toilet, or even wash our hands. For a hotel in this price range, this is completely unacceptable. Even more concerning was the presence of rats in the reception area. They came so close to guests that we felt compelled to leave the area immediately. For a hotel in this category, such hygienic conditions are beyond unacceptable. Another negative experience was the hotel’s so-called Easter surprise: a plastic egg with a voucher was hidden in our room – in our case, for a free breakfast, and our friends received a voucher for a free beer. When we tried to redeem the beer on Easter Sunday evening, the same disinterested receptionist informed us that the voucher was only valid until noon – something that had never been communicated. We then asked about the free breakfast for the following morning (Easter Monday), only to be told that we should have signed up on a list the previous day before noon. What was meant to be a kind gesture instead created frustration and disappointment. Overall, the hotel is run-down, the water situation unacceptable, and the service far below expectations. Regrettably, this was the worst – and most expensive – hotel we stayed at during our trip.

Great views

N/a

Location is amazing, right on the beach. All the staff were super helpful.

There was a bad drainage smell outside our room.

Location, staff, hotel itself

Missing wardrobe

Eco Hotel was fantastic, especially thanks to Henry’s exceptional and caring service. Highly recommend!

Breakfast was complimentary for us the first day, to make up for the late airport shuttle transfer upon arrival. Selection pretty decent. Location is perfect - walking distance to town, to the restaurants/stores/tour offices/public transportation.

For the price of the VIP suite, breakfast should be complimentary for the entire stay. When I booked it, I didn't realize it was a two level suite, which was not indicated on the description. It was a bit difficult going up and down with my knee injury. Requested for a room change but the whole hotel was completely booked. For a VIP suite, the toilet was not working and had to call for repair twice. The room was not made after the first day; had to call for service once again. Every suite/room should be checked and operating before any guests would be checked in.

The staff were always very friendly, the breakfast was good

The cleanliness is appalling - dirty bed sheets, dirty towels, safety deposit box not working, room full of mosquitos. Locking of doors temperamental or not working