Hotel Cotulla

The lady that checked us in, was very helpful, nice and friendly. Some times I wish we find people like her every where we go. And for her I thank you.

Still waiting for our adjusted price for the room We were charged more than quoted.

The charge was more than quoted and we were told it would be adjusted. Still waiting.

It was a nice room

We had 2 camel spiders in the room and we just couldn't stay in that room knowing those huge spiders were in our room,just couldn't sleep!

The room was very nice, clean and comfortable

It was pretty clean

Nothing booking.com made a mistake on the reservation and I was told I needed to pay more or get my money refunded. Which I think was wrong I paid what booking confirmed my reservation would be and I paid. I had to sleep for 2 nights in the car and shower at a gas station which I feel that the mistake was not mine it was between booking.com and the hotel and I had to pay for that an inconvenient if I have to say so myself. And not being able to speak to booking.com nor a manager at the hotel all the front desk could do is refund what booking.com had charged. I really feel I should have been accommodate because it was not my fault. I had stayed at this hotel before and had so complaints and had emailed you'll about it last year and I thought I'd give the hotel another chance but low and be hold it was worst this time. How can booking work/use this hotel for business/reservation if they treat customer like this.. If you really do anything about these questions then give me a call 210 391-5855 you have my name an email.

The way customers have to be treated by a mistake that was not the customers fault. Where has customer service gone for companies these days.