Elephant Rock Hotel

The staff are SO incredibly kind. The housekeeper offered to drive my to my massage appointment, as it was a bank holiday and there were no taxis available. That touch of kindness truly made my entire stay. The food was DELICIOUS. The rooms were so clean and well kept. It was so incredibly quiet, I slept wonderfully. 10/10 recommend!

A cute little hotel on the water in Portrush. All of the rooms are different and fun colors. Rooms are fairly small but typical for European hotels. Great location to walk into the little town, friendly staff, good food.

A perfect location, very nice room and excellent dinner and breakfast. The only problem, was the room vs reservation issue. It is not WYSWYG (what you see is what you get); We paid $300 for a “classic double room”, that cames at Agoda platform with a promising view. When we arrived we were given room 6; asking whether it has an ocean view or back view, we were told they the room has NO window…very different from the room in the Agoda reservation Naturally, we would not pay $300 for a room w/o a window. After complaining, William was helpful getting us a “window” room (#16).

Very clean room and fantastic breakfast. Staff was polite and friendly. The decor is modern, colorful, and unique. Location is perfectly located for beaches and town for food.

We accidentally booked the handicapped room, which is fine. However, it's like a dark cave. The info in the confirmation said it faced their "atrium". It's not an atrium. It's an indoor window that faces the reception desk. So not only is fresh air not available, you'll hear every word being said at reception all day and night. Our television also did not work. Part of what we love (especially in a dark room with no windows or sea view) is to watch Irish TV and listen to the language and history and shows. The kind gentleman tried his best to fix it and after a while of interruptions we said to forget it. It was almost 8pm and wanted some privacy and rest. It wasn't the man's fault, however no one offered to move us rooms with a working TV, or perhaps refund a bit, or do something nice like comp a drink or anything whatsoever to show that they failed the expectations of what the reservation said it would have. For a relatively high end boutique hotel recommended by Rick Steves, we left there feeling sad about how cave like the room was (I can't believe they would put a handicapped person in such a depressing space) and the fact that the service was not better to acknowledge they failed what we expected.

The location was perfect, not quite central central but a short walk away. Free parking outside. The hotel is completely waiter service and everyone we met from check in to check out was friendly and attentive. The blankets outside on the veranda watching the sun set were appreciated.

The coffee at breakfast wasn’t brilliant, day 2 I asked for a cappuccino and it was perfect.

Excellent high standard hotel with very friendly staff and good facilities

Location Food Staff

Outside colour of hotel

Close proximity to everything

The price put significantly up for Easter

I’ve stayed here before and was really happy to be back. When I first arrived, my allocated room had a continuous low humming noise, coming from outside the window. The manager moved me without fuss and could not have been nicer. The location is wonderful and the staff were all very friendly. My breakfast on the last morning of a three night stay was possibly the best hotel breakfast I have eaten. I’m sad I only chose to eat breakfast on the last morning! I would definitely recommend!

Amazing staff and the food and drinks were amazing! Thank you for a wonderful stay!