Stadthotel Santanyi

The worst experience of my life. The owner is a german who refuses to speak Spanish, who only appears for breakfast and the hotel is unattended all day. He wasn't even there to check in, even though I had told him the time of my arrival. A tourist who happened to enter the hotel let me in. This german is a LYING person, because I wrote to him indicating that we were going to be 2 people instead of 1,, and even though he answered the email, he later indicated that he had not been told. The reservation was in my name, but my friend was not allowed to enter the room, and if she did not pay the full value, she could leave because his hotel was always full (that was another lie, we were only 4 persons in the entire hotel) and he offer to that return the money. With this mistreatment, the next day we decided to check out, but there he refused to return the money. We asked for a receipt and it was done on a piece of paper from his office, which is not a valid receipt. A person, who believes that he sets the rules because he believes that the hotel is his home, and that tourists should be treated rudely and without respect. I called Booking to file a claim, and they told me that they were going to contact the owner, because was not acceptable his behavior. But this man told us very rudely at the exit that Booking had indicated him I was known because I always do the same problem in other places. Which caused me a surprise, but then I understood that this man is a liar. To all the people who are interested in going to Santyani, I recommend not to go to this hotel. And I ask Booking to check and take this hotel out of the list