Sofitel Fiji Resort & Spa

Staff were just lovely, especially with kids. Kids club great option. Family room with bunk beds was perfect. The pool was awesome and spacious. Kids loved the inflatables and fire dance show. Lots of kids activities throughout the day. Restaurant food delicious. Breakfast was great too. Fiji airways have desk at reception, so easy to check in there, not at airport. Location close to airport which helped with early departure flight. Walking distance to Port Denarau.

There were two weddings on two consecutive nights out the front of our room in family room area. Finished up around 10pm so not too bad. Someone smoking on their balcony. Front desk did say that wasn't allowed, but I only mentioned at check out. Remember to pay everything in FJD, otherwise you get pinged with conversion fees (on top of CC surcharge).

Kids pool area is amazing, so is kids club and the nannies on site. Staff are all so lovely. Waitui beach club for the adults super relaxing and great cocktails. Also has a great hotel gym.

Beds have some of the most uncomfortable mattresses I’ve ever slept on, not up to usual Sofitel standard. If they replaced the mattresses it would be very hard to find a reason not to go back every year!

Die Hotelanlage war einmalig schön Das Personal extrem freundlich Die Restaurants sehr gut ; tolles Ambiente, sehr geschmackvolles Essen, sehr gute Weine und all dies zu einem sehr gutem Preis Das Frühstücksbüfett war sehr umfangreich Die sehr sauberen und großen Zimmer wurden mehrfach täglich gereinigt und abends für die Nacht vorbereitet Sehr Kinderfreundlich

Der Frühstücksraum war durch die Vielzahl der Gäste etwas laut

Layout and access to beach and amenities was excellent. Elegant rooms and the staff provided a superior customer experience. The chef provided phenomenal culinary choices.

The staff. They were the most friendly welcoming and helpful people. They were all very happy and did their utmost to accommodate anything we required.

The Waitui Plus Club room. Ground floor. It was badly designed, had dingey lighting, the most uncomfortable bed I've ever slept in. Their was absolutely NO drawers for unpacking clothes, so had to live out of a suitcase, hated it. The room was constantly dark and we had to have the main lights on most of the time we were there. Bathroom had really subdued lighting, just a strip along the back wall. The only electrical outlet in the rediculous bathroom set up was way over to the left hand side, making hair grooming extremely awkward, as most people are right handed. The patio was dirty with bird droppings on the furniture and never once swept clean, we couldn't use it, was very gross and my husband saw mice run across it. We paid over FJD $16k for our 9 day stay. The only time I formally complained about anything was on day 7, as no housekeeping services showed up to clean our room since day 2. Our rubbish bin was overflowing, had no clean towels and bedding not changed at all. They said bedding would be changed every 3 days, this did not happen and we were forced to keep foot wear on in the room due to no floor cleaning. I didnt think to take photos but i regret this as i would've put them up with this review. We Will NEVER return to this place.

The customer service was outstanding. The facilities were immaculate and the food and drinks were amazing. We're already planning our return trip to Sofitel. 10/10.