56 HOTEL

客服親切

單人床 沒人住的 都不打掃 後續有人住應該提前換床單打掃 我睡到一股灰塵味道 雙腳滿地都是灰塵

Hotel yang selesa

Fast room service Can refill cofffee and water ADA AIR YE

Stairs hehe

- hotel is located near many eateries and supermarkets - room is cosy

- communication with staff was somewhat hard; I'd asked if I would be able to book a Grab taxi back from the elephant sanctuary and was told it would be no issue, but that wasn't the case so I was stranded there until I received help form generous locals. Similarly, I could not deliver food as the menus in the room are just placeholders. Many times my requests were poorly understood. - I paid RM130 per night for the most basic room. The walk-in price is at a constant RM88 and you can even find it cheaper than that on Agoda for example, and at a similar price on booking.com normally. But if the pricetag is significantly above RM88, I would recommend not using booking.com because that's quite overpriced for what you get/an unfair price. I asked at the reception if I could cancel on booking.com and rebook with them at the walk-in price and they referred me to contact booking.com customer service, which said they couldn't help either and I had to figure this out with the property. I wasted time going around in circles only to eventually have to pay another night at the same inflated rate as no one was of any help. - they also requested an additional RM20 as a tourist tax on arrival, and only when I asked why I enquired about paying extra for the room, they proceeded to refund it to me as it was now a "mistake". All in all, this place doesn't seem considerate of guests' money/overall experience

Clealiness

Location full of stray dogs