Märchenhotel

The location and outside amenities for kids (playground, go carts, tennis court, lamas, goats, bunnies, pirate ship) are lovely, staff at the reception, bar, restaurant very helpful and attentive. Loved the pinocchio water fountain outside. Also the pool was good and clean and kids loved it. Lots of little details for kids around too, like the slide or the inner kugelbahn, and cool kids program such as walking with the lamas.

The rooms. You should not be charging outrageous chf 1200 per night for something that is old, broken, shower needs a redo, balcony door will not close properly, leaking bathtub (through a strange glass looking into the room.. whole thing there felt unnecessary). We had a family room, with two parts. I will say that while the beds were comfy and clean, and the view stunning, one would hope that a bit of effort would be put into a much needed new carpet, furniture that does not look like it’s from some hostel, into fixing broken things, maybe a working kettle. Had to ask for a new baby bed too because the first one was broken and completely unstable - should not have been there in the first place. Food was OK but nothing amazing either. Also, the fact that one is being asked to pay chf 30 for room service (read: service for the food you would be served at dinner anyway to be brought to your room) is a bit shocking considering how much you spend for your stay. You can pick it up for free which is what we did. I get that there is a lot included in the price like childcare (did not use it so cannot judge) but we have been to lots of other places in CH - the rooms simply need a full re-do to justify the cost.

exceptional friendly staff , beautiful location and offers for kids

it is very expensive

We enjoyed all the children’s activities. The staff was fantastic!

The location is great. The playground for the kids is nice.

The food was bad. Especially the dinner. The look and feel of the hotel is not good. Everything feels outdated. The level of service from the staff is disappointing. We did not feel very welcome and felt treated differently because we did not speak German.