Hotel Stara Planina

➕ Pros Good location: The hotel's main asset. Transportation logistics are excellent, and the location is convenient. Acceptable breakfast: The quality of the morning meal is normal and edible.

➖ Cons Room ergonomics and amenities: Imitation double bed: The sleeping area consists of two halves pushed together. The mattresses slide apart, making the structure unsuitable for proper rest. There is no kettle in the room. Basic hot water is artificially limited. Crisis in food and local infrastructure: Poor dinner: Unlike breakfast, the evening menu is poorly executed Absurd commercial policy: Tea at breakfast and dinner is available for an additional fee. Charging for a paltry basic drink with a paid meal is a sign of questionable management. Infrastructure deadlock with lunch: There are no outside cafes in the immediate vicinity. Since the hotel does not provide adequate daytime meals, organizing lunch becomes a problem for residents. Service and SPA area: The SPA complex is clearly tired. The relaxation area is clearly depreciated and requires a major renovation. Organizational chaos: The management is unable to manage the flow of guests. During a large event, residents were forced to stand waiting for a free table, while a fully set banquet table sat empty and unused in the hall. Waiting on their feet when there are ready seats is a clear failure in service logistics.

Очень хорошее спа, неплохой завтрак и ужин.

Чайник надо было просить на ресепшене

All stuf is friendly and polite. This was our 2nd visit. And we will come back for sure!

Hotel does not have large double bed rooms, but connected 2 beds. Receptionist solved the "hole" between beds by providing mattress cover, so we felt like it was doublebed. 👍