Fletcher Hotel-Restaurant Het Witte Huis

Fletcher Hotel-Restaurant Het Witte Huis – Amersfoort Upon check-in, I paid in cash and in full for a 5-night stay. After the first night, I was forced to make an unexpected change of plans due to a health-related issue. I requested the cancellation and refund of the remaining 3 unused nights, as the service had not yet been provided. I communicated this request directly to the front desk staff and the hotel manager. In addition, I formally notified both the hotel and Booking.com via email. Despite these written and verbal communications, I was clearly informed that no refund would be issued for the unused nights. Under European Union consumer protection principles, retaining full payment for services that have not been provided raises serious concerns regarding proportionality and fairness. Nevertheless, no reasonable solution or flexibility was offered. As an alternative, I requested that the unused 3-night amount be issued as a voucher valid within the same hotel chain. This reasonable proposal was also refused without meaningful justification. In conclusion, despite written correspondence and direct communication, no customer-oriented solution was provided. I find this approach legally questionable and professionally disappointing.

Schoon en nieuw

Ontbijt: veel op of niet meer voorradig. Werd beetje voor beetje aangevuld. Maar 1 medewerker voor klaarmaken/ bijvullen ontbijt en daarnaast ook nog schoonmaken. Kamers wat gehorig

Ligging vlakbij Amersfoort, een erg leuke stad met een gezellig centrum en voldoende restaurantjes. De kamer was groot en voorzien van fijne bedden

Het was niet super schoon, veel stof op de grond en aan het plafond.

No complaints. We were in a chalet opposite main hotel. Clean and a good size. Breakfast and restaurant good. Staff very friendly and helpful.

Nothing to complain about.

Stil, lekker bed

Dun dekbed, geen koffie/thee op de kamer