Toby Carvery Birmingham by Innkeeper's Collection

Room and bed were very good.

The Dinner menu could have more variety

I was pleasantly surprised. First time staying in a Toby Carvery hotel and I found the room very clean, modern, and comfortable. The bathroom was really nice and modern and the shower was good. I also got the breakfast buffet which was very reasonable and very good.

It's a bit far out of the centre but local to the party I was attending.

Central homely

Old fashioned

Staff were welcoming & friendly. Plenty of car parking spaces. Good television & a comfortable clean bed. Very clean toilet & sink. Hand wash which I like to use constantly. Lovely clean towels.

Asked three times for my car registration... first by e-mail, then a touchscreen @ reception area & finally in person with a pen & paper. Overkill - once is more than enough! No milk for the complimentary hot drinks in room - two types of coffee & sugar, a tea option & zero milk. I asked about this and 'do you want me to get you some' was the answer. It should be in the room. I had it black. Stains/marks on the whole carpet, chair seat, wall near bathroom & on the net curtains. Black areas on shower base inner sealant - extensive. The extractor fan ran all the time in the bathroom - it should switch off with the light. The key drop-box in the corridor issue - I dropped my key in & the front lock panel fell off onto the floor - wonderful. It felt like there was zero maintenance going on & that food & drinks were the priority - it should be a complete guest experience if you sell rooms. I went to pay my bar/food tab when leaving & was informed that my card had already been charged - charming. If having a tab open is an issue then a guest should be informed on arrival, I would have just paid for each item if that was the easiest/more preferred way of payment.

Great location, safe area, parking free of charge, scrumptious meals, fast wifi, restaurants and grocery shops across the road,

n/a

Nothing much i liked just the room sizes and no comfort of the necessities.

I didn't like the rooms at all