Home2 Suites By Hilton Hinesville

The lady who checked me in, Assistant General Managers, she was super nice and very helpful.

This was my second stay at this property, and while my first experience was good enough to recommend it to my family, this visit was an absolute letdown. We were shocked to find no towels in our rooms. On a holiday weekend, knowing the hotel was fully booked, how could they not be prepared? We had to resort to borrowing towels from each other’s rooms, and despite being told repeatedly that towels would be ready "in 20 minutes," that NEVER happened. The desk staff's dismissive and nonchalant attitude only made matters worse. This was beyond frustrating, and it’s clear this property doesn’t prioritize its guests. We will not be staying here again.

Exactly what we expected

Rude, will rerent out your Room !! After you let them know you will be late due to traffic conditions.

Definitely was not up to Hilton standards. Numerous things wrong with our room and doors. Air conditioning did not cool room and kept shutting off. Staff was nice but overall the place needs to be deep cleaned and lots of repairs. We will not be staying again. We were very disappointed in this property.

Our first room felt like it was under construction, the door to the bathroom was falling off the wall. There was mold in the bathroom around the sink and in the shower & black hair everywhere in the bathroom. We also found hair all over the pillows and in the bed, the entire room just felt dirty.

My daughter’s and I really enjoyed our stay. This will be my hotel of choice whenever I visited Hinesville

Definitely was not up to Hilton standards. Numerous things wrong with our room and doors. Air conditioning did not cool room and kept shutting off. Staff was nice but overall the place needs to be deep cleaned and lots of repairs. We will not be staying again. We were very disappointed in this property.

Friendly staff and wonderful breakfast

This place was a disappointment from the start. We booked and noted that we needed an animal room. We go to check in and tell us no we didnt while I had it pulled up on my phone saying we did. They got us a room. As soon as we walked into the room we were amazed at how lazy it was put together and cleaned. Grout smeared over tiles, hand prints on mirrors, molding missing from doors, sticky floors, and just looked like they built the place in two minutes. Went to shower the next day and turned the water onto the cold setting. Nope. Burning hot. Within 30 seconds the water went from cold to boiling. Burned my hand trying to turn it off as fast as possible. The amount of steam from it filled the room and set all the fire alarms off in the building. Told management right away. They said fire crews still had to come. They investigated our room and the front desk woman said oh we didnt find anything that was yours that was a fire hazard. Explained again that its their faulty shower and she just shrugged and walked away. Other guests outside said that this was a reoccurring issue on the second floor which is where we were. Safe to say we will never be back. Its a shame cause the room is a great size.