RedDoorz at Carlton Martin Hotel Masbate City

I was told upon arrival at the front desk that they are no longer affiliated with RedDoorz and Booking.com so they had no way of accessing my reservation which I prepaid in full on Booking.com. The front desk clerk said they have posted a notice on their FaceBook page that they had suspended all online bookings and that RedDoorz had not remitted any payments to former management. I advised front desk clerk that I did not look at their FaceBook page and it should not be expected that potential customers have or look at FB. I had to book a new reservation and pay cash up front because hotel does not take credit cards. So in addition to the $18,548.44 PHP that was charged to my AMEX card by booking.com, I had to pay the hotel in cash $10,800 PHP for 3 nights. The room was uncomfortably warm, a/c not working well and the toilet was absolutely disgusting - not clean at all. And the plumbing is terrible - one day the water stopped working completely! My 82 year old father said this was a negative star hotel and we will never stay here again, nor recommend it to anyone.

Nothing!!!!!!

Total scam we arrived and told the had no record of our booking despite us providing confirmation and proof of payment

This is the worse hotel I ever stayed

No hot water,no fridge,shower floor was blocked,I shower with cold water while dirty water on the floor was touching my feet ,old bath towel, tv not working,wifi is on and off mostly of the time not working, It’s very stressful place to stay

Staff were friendly

This hotel is an excellent choice for travelers seeking a short stay, offering flexible options to suit any schedule. What sets it apart is the fantastic promotions they frequently run, which is really appealing for budget-conscious guests. Additionally, the area is safe and features spacious parking, making it a practical option for those traveling by car. Compared to other hotels in the area, this hotel stands out for its affordability without compromising on quality. The value for money here is exceptional, offering comfort and convenience at a fraction of the cost.

None

Property is close!! But showing in app that it still operates