Ocean View Hotel

We loved everything including the old fashioned lift. Thanks for a lovely stay.

Very nice accommodations with lots of good food options in two in-house venues. Evening shows or live music in lower bar/food area was real treat, and it was not so loud that it disturbed the closest sleeping rooms.

Close to everything

Rooms were dated

We were stopping here as part of a month’s travel across eastern Canada, and had purposely booked a Sundowner 2 Queen room to get the amazing sunsets (their wording on their website). When we arrived at 2.40pm we entered and approached the reception desk to check in. The woman looked at me approaching and then walked away. Not the best start. I waited and called to her and asked if we could check in, and she said I’ll have to see. Cue her calling housekeeping to see if the room was ready…it wasn’t and we were told to return after 3.15pm. I queried when the check in was, and was told 3pm…so i said I’d return then but was told to come back in 45mins. To have been travelling in the car for over 5 hours and be greeted and dealt with by someone defensive and as friendly as a cactus wasn’t the welcome we were expecting. We returned at 3.15pm and went through the whole process again (can we check in, let me check, call house keeping etc) and this time the room was ready. I should mention that at no point had there been any apology for the lateness/unreadiness of the room, or anything remotely empathetic. When we arrived to the room we began to realise it wasn’t the room we had booked (a year in advance). When I called to reception and explained this I was told that the hotel was full, no other rooms were available and it wasn’t her job to allocate these bookings. It was probably at this point I was starting to lose patience, and asked her to get her manager to call me as this needed resolving. Bear in mind most of the other guest rooms were not checked in either at this point, so there would have been options available to resolve and there was no need for the defensive laissez faire attitude. We then get a call back and are told that we can move to our originally booked room category, so we return to reception to collect the keys. We’re greeted with the same hostile receptionist and the manager Michelle who tries to explain what has happened. Someone has reallocated our booking to another room type and they don’t know why. Fair enough, things happen…but the way we have been treated from arrival to this point is appalling and I explain all of this to her so that as a manager she is aware of everything. I’m entirely sure she was bothered to be fair. She muted something about giving us a free drink in the bar, and I explained to her this was something that should have been offered to us when we originally tried to check in and our room was not ready and wouldn’t be ready until after their official checkout. Sort of a missed opportunity to make customers happier. We are now in the new building block at the back of the original building…bear in mind that we booked this hotel and room specifically for the ‘amazing’ sunsets. We are in room 308, and the room itself is fine (I’m not sure a tiled bathroom should be a selling point of a room but hey ho). My issue is that this room has probably the worst view of the water/harbour/sunset than the main building. When the sun goes down it is hidden by the main building itself. Then add onto this all the electricity cables, pylons and coaches and I think it’s fair to say it’s a pretty awful view. I’ve tried to be extremely fair in this review, but I’m afraid this really isn’t worth staying here if for us you are coming for the views/sunset. Or at the very least book a full ocean view room in the main building where you will get a better unobstructed view. We didn’t eat here as the reviews for food are pretty bad.

We liked everything about the property. It was everything as advertised and conveniently located to the sites and trails of Gros Morne National Park. We found the food and service in all the restaurants was very good. Highly recommend the junior suite on the second floor. Would definately return.

Ideal location for exploring Gros Morne National Park.

Food was rather expensive for what was offered.

Great location and comfy beds.

Hotel is in need of an update particularly the bathroom. Tile floors were cracked. Bathroom ceiling had holes in it. Listing says there is an indoor Pool. Complete fabrication, apparently they do have some agreement that you can use a pool, but it was closed for the season and front desk most unhelpful in the regard. Presumably there is an outdoor pool somewhere. Hotel was completely overrun with the tour bus and despite having a reservation for dinner we were advised that it was unlikely we would be served for an extended period of time.

Best hotel to stay at in Rocky Harbour. Comfortable rooms, great location, great restaurants.