Hôtel et Spa Le Vermont

très bien le petit dej

Perfect little boutique hotel to access the slopes. Staff were great.

Le spa est très propre et très belle décoration moderne

Les bêtes dans le bois qui ont fait du bruit la nuit

The property is nice with a great location if you are going skiing in Le Rosay.

All nice, until there is a problem. 0 sense of customer interest. We liked our first time there and therefore we decided to go back again this year. Unfortunately, this year, the owner did not let us check-in, because we had forgotten to register our 5 year old son and he could not accept us as a family vs a couple. Even though our 5 year-old sleeps in the same bed with us. He explained to us that it was an insurance matter. As such, we accepted it and booked another place. When I asked him if he would write to Booking to re-imbourse us, he confirmed he would. Once I then reached out to booking to request our refund, they said he refused. After talking to them, they said it was within their rights not to accept our re-imboursement. While technically that was true, it is the worst customer service I have ever experienced. We almost ended up with no place that weekend - as the village was booked solid -, we were refused at the checkin - which has never happened to me in all my travel decades - and then we were lied to and spent twice the money that weekend to stay in GrandBo. Considering that we live close by and I tried to explain that if they helped us out we would be recurring regular clients, they closed the door forever. Shortsighted and frankly disgraceful behavior. Unfortunately we will never stay there again, nor will recommend it.

facilities

size of room, bed and bathroom