Alexander House Hotel & Utopia Spa

Outstanding Spa And facilities, peaceful and brilliant

Nothing

Very comfortable hotel. Lovely atmosphere. Great and attentive staff nothing was too much trouble

Nothing really. We felt the main spa room was a little cool but otherwise all was gorgeous

Love the room, the hotel, the location. The spa is exceptionally good. Evening meal was outstanding.

My issue is having to pay an extra £50 early check in charge in order to use the spa. Most hotels allow full use of their facilities before the usual 3pm check in. Having to pay extra , on top of the spa entry fee is both opportunistic and exploitative.

The building is beautiful.

The buiding and grounds itself is beautiful. Having visited this hotel several times over the past 15 years, it feels that it has not been maintained or updated. The rooms are very dated, the spa was unclean, and the outdoor hot tub was in a poor state of repair, with concrete crumbling into the water. The outdoor area to spa was unkempt, external flooring covered in moss, and overall the place felt tired and neglected. I stayed in a Garden Suite, which is close to the top room category, yet it felt no better than a high end suite at a nearby three-star hotel I’ve used, at less than half the price for two nights not one. On top of that, everything comes at an additional cost. I ended up spending around £200 extra during my stay, bringing the total to approximately £850 for what was, ultimately, very average experience. I felt the hotel is significantly overpriced for the quality offered and is in clear need of investment and upkeep.

Lovely hotel but then its not cheap so it should be. The waiter that served us dinner was very attentive and informative.

The food and beverages were quite expensive and I hadn't realised that hotel guests had to pay extra to use the spa but this was my mistake.

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