Zamek Topacz

Nothing.

I rarely leave negative reviews, but this hotel was one of the biggest disappointments of my recent travels. I booked my stay three weeks in advance based on the hotel’s excellent rating and beautiful photos. Unfortunately, the reality did not match the expectations. First, the hotel grounds are very large, and guest rooms are spread across multiple buildings. My room was located quite far from both the restaurant and the reception area. During my stay, it rained heavily almost nonstop, which meant every trip to dinner required a long walk through pouring rain. Room service was not available, and every attempt to reach the restaurant by phone resulted in the call being disconnected. The room itself was far below what I would expect from a 4-star spa hotel. The air conditioning unit looked outdated, the carpet was old and stained, and the overall condition of the room felt tired and neglected. What surprised me most was the bathroom amenities. For a property that markets itself as a spa hotel, there were very few toiletries and none of the thoughtful touches typically expected at this price point. The experience felt far from luxurious. Another issue was the number of guests with dogs. Barking could be heard from nearby rooms, and the sound insulation was extremely poor. Anyone looking for a peaceful and relaxing spa retreat should be aware of this. The spa itself was also disappointing. One of the mainm reasons I chose this hotel was to enjoy a relaxing massage. However, when I arrived, there were no available appointments for the same day. The only available slot on the following day was at 5:00 PM, despite the spa being open until 9:00 PM. For a hotel that heavily promotes its spa facilities, this was very frustrating. After realizing that the hotel was simply not what I had expected, I politely asked to check out early and receive a refund for the unused second night. My request was declined by the reception staff and later by the manager as well.

toller Park angenehmes Flair. Zimmer sind in Ordnung.

Der Service beim Frühstück hätte etwas besser sein können. Bin behindert und hatte darum gebeten mir doch bitte einen espresso zu bringen. Wurde nicht gemacht.

wszystko

nic takiego nie było

Obiekt dopieszczony, Personel bardzo pomocny, nie ma sie do czego przyczepic:-) Polecam, my wrocimy na dluzszy pobyt.

Jedyne co to dluzsze oczekiwanie na drugie danie, ale to tez nasz blad, bo moglismy zapytac.