Spondylus Lodge

Me encantó el Lodge! Muy limpio y ordenado

La tranquilidad

En booking decía desayuno incluido, pero no, era así. Tienen cocina y lugares para que te prepares tu propia comida, pero no ningún tipo de servido de restaurante ni desyauno

The location is perfect

room too small for the price

Lo increíblemente acogedor del lugar y su amable atención

Podria haber sido más caliente el agua del Jacuzzi, se sintió frío y esto no permitió el disfrute total de la experiencia

Igual a las fotos. Habitaciones limpias en general, sin embargo jacuzzi no estaba limpio a pesar de no haber más inquilinos. El personal excelente. Valido calidad precio

Habitaciones

El personal, el servicio y la ubicación

El agua caliente en la ducha era inestable, se enfriaba y calentaba de golpe

It carefully designed with nature & had beautiful social area.

Our stay at the property was not the best, mainly due to the service experience. When you’re on vacation, you hope to feel welcomed with a positive and helpful attitude from the staff — but unfortunately, that wasn’t our experience. The team seemed upset or annoyed every time we asked a question, which made interactions feel uncomfortable rather than friendly. Upon arrival, instead of receiving a warm welcome or useful instructions about the property, we were immediately reminded of the check-out time and told that we should ask for anything we needed before 8:45 PM bc she leaves at 9 — which set the tone for the rest of the stay. Additionally, there were several discrepancies between what was stated on Booking.com and what actually happened. For example, after booking, we were informed there was an extra charge for pets, which I don’t recall being clearly mentioned. Also, although Booking indicated that credit cards were accepted, I was told I had to transfer 100% of the payment in advance via bank transfer to confirm the reservation within the next 2 hours if not the reservation would be cancelled. This is very different from the “no prepayment needed” option shown on the website, and it felt misleading. The property itself is nice. The bed wasn’t the most comfortable, but it was acceptable. However, the staff’s attitude really affected the overall experience. It didn’t feel like we were on vacation — it felt more like we were bothering someone by being there. I believe there’s room for improvement in terms of transparency on the booking platform and, more importantly, in staff training to create a more welcoming and guest-focused atmosphere.