The Raddle Inn Log Cabins

Staff food and cabin amazing

Nothing

We stayed in the three bed cottage, the cottage was set in beautiful surroundings. The two double rooms were a good size. Bedding and towels were clean.

The beds in the third bedroom are described as 2 single beds. They are bunk beds, this should be included in the description. The description also says there are 2 sofa beds in the living room. There was one sofa bed (which was very springy and uncomfortable). Check out is at 10.30am yet a cleaner came to do something to the hot tub at 10am. We were shocked as wasn’t expecting someone to access the grounds when we were still there. The check in and out process was just at the bar, there was no information shared and just basic interaction. Many of the pots and pans were dirty

Clean n tidy

The hot tub jets didn’t work Brolly was broke Pull out bed wasn’t pulling out

Bin 3 times befor still love it

Nothing

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It was cold in the room heating didn’t seem to work probably because radiator was behind sofa. Tablet was discovered on the table I have no idea what the pill was rather dangerous though if we’d of had a kid with us. The cabin overlooked a car park & to access our hot tub we had to come out the front door as there was no back door, walk around the side of the cabin where everyone from the car park could see us not very private. Cob webs in the room everywhere. Not very good Internet connection TV kept going off & on couldn’t get most channels. Food in the pub was terrible especially for the expense chicken looked as if it was ordered in by an external company frozen, then reheated to serve, nothing was fresh tasted bland. All in all very disappointing, this was meant to be a birthday present.

restaurant was a cute little pub. staff were 100%

no clear numbers on the cabins so i ended up driving all the way up then having to reverse all the way back down. the cabin was a little disappointing. there were no 'welcome pack' to refresh us after the journey (tea/coffee/milk) the plug socket was making noises in the lounge the bedrooms smelt musty. not very clean (food under one of the beds, dusty skirtings)

The location was excellent for Alton Towers

When we entered the cabin (mid August) the heating was set to full whack 32 dress with all of the radiators on. The property was absolutely unbearable. We had booked accommodation with a hot tub so we could relax and enjoy time as a family, but given how hot the place was there was no way we could get into a hot tub and get back into a hot cabin too. This was disappointing, I don’t understand why the heating was on in the middle of August. The kitchen cupboards were all covered in finger prints, the bins were absolutely disgusting with no bin bags in them. There was no dish clothes to wash up, yet washing up liquid was provided. The carpets were dusty and the bedsheets were stained. I wouldn’t stay again.

Surroundings, friendly staff and quality of the food. Well appointed for the village hall where our friends had their party.

There were two problems the television remote did not work and was notified to staff. The main one was that one of the two settees - leather one - seating was collapsed.