Jabulani Safari Relais & Chateaux

It was an incredible time at Jabulani. The entire experience is worth it. Brilliant guide with Ross, we can see a true passion.

Nothing

Expérience hors du temps, que ce soit pour les safaris (animaux, organisation, guide, voiture/à pied), le lieu (complet, intimiste, haut de gamme), la qualité des services (repas, massage, transferts, …), le personnel (attentionné, flexible)

Tylor best guide ever, fabulous food, personal attention, beautiful grounds, get to hug elephants!!!

Nothing

Beautifully furnished and clean room.

Lack of attention to details. I ordered specific breakfast on 2 occasions but got different orders. Although, on the first night i clearly explained my dietary preferences to the Chef. Other than that, the dinners were exceptional. Further, for some reason, they kept on harassing me to make payment to the lodge although the reservation was made through booking.com and confirmation of payment was shown to management!

Property was nice but compared to Pondoro, Jabulani was meh. Food was excellent. Meeting the rehabilitated elephants was great.

Jabulani Safari is a place where incompetent management are staffed. This property should not be a Relais & Chateaux property as it fails to meet basic needs and expectations. We came here to celebrate our honeymoon and they completely forgot. On the day of our arrival we had a random travel reviewer join us in our game drive during our honeymoon. Our ranger was inexperienced and took us on the same exact drives during our stay. Game drives were uneventful, repetitive and lacking excitement. No uniqueness in our game drives. Animals are not able to roam freely between Kruger national park and the greater area. Jabulani Safari is located in an area where animals are fenced in and can not roam to other reserves and the greater Kruger area. We stayed at another luxury property, Pondoro Game Lodge which truly exceeded our expectations and delivered the fundamental values of what a Relais & Chateaux property should entail. Unfortunately, Pondoro is not a R&C property. The staff at Pondoro were exquisite, friendly and were happy to be working there. Whereas the staff at Jabulani were clearly segregated between the races and did not seem happy to be working for such property. However, the true icing on the cake was Barbara, who not only forgot to tell the lodge it was our honeymoon, but she also lacked any competency in technology. We paid in full prior to our arrival and she couldn’t locate it and tried to charge us again. She continuously harassed us to submit another payment via a secure payment link. I did not feel comfortable inputting my cc information to run my card for a second payment when it was already paid in full and charged to my bank. She couldn’t understand the difference between a secure payment link and a confirmation link. Thankfully we contacted the third party Booking and they confirmed that we had paid in full. She did not care to locate the payment but could only “advise” us to run our card again.