Delfini Villas

Nothing I have been in contact constantly with booking .com while on holiday at delfini Cyprus major complaints have photos

There was several problems first day pool steps broke jagged sharp piece around pool that Danny grazed his shin on came out put some white stuff on it fell off next day iron didn’t work torn sun beds and worse of all the beds first night my Joyce Kirk could not get any sleep nether could Danny beds dipped in middle so I complained they brought out two thin manly toppers didn’t work so two nights ruined and day time so I thought if I turned mattress in Joyce Kirk room well when I lifted it I was gob smacked what I saw slates broke mattresse was filthy blood stained everywhere under the underneath disintegrated so I went and looked at Danny’s his was broke and held up by a rock what a joke windows was filthy when we got there I complained contacted customer service Booking.com they changed villa which the villa was nice and late check out so we did that you haven’t heard the last of it On late check out they turned off air con we had three young children and it was 38 degrees I complained l early afternoon it came on then they turned water off and electric I complained again why this is outrageous knowing what time we were leaving as we booked taxi through them well it was late what a surprise deliberate I have logged all this in with Booking.com I have photos of everything and how we left the 2 property and kids came out in red rashes my granddaughter had red and sore hands where round pool edge was rough I have more photos but won’t allow me to load anymore

Great all round location and very nice position.

The beds all seemed a little broken. But not a massive problem.

We all liked how the position of the villa was to all the amenities of Protaras and the beach .And also how easy it was to get to surrounding areas in Cyprus either bars restaurants and water sports .The villa is ideally located and there was a nice welcome pack when we arrived late at night which we arranged with the villas owners imagine villas and they also allowed us a late check out .

One of the things we didn't like was the attitude of the pool cleaning operative turning up at midday to carrying out his pool cleaning duties then informing us we could not go into the pool for 3 hours in the hot midday sun

Beds. Very uncomfortable

More precise description of the address. It was not so easy to find this villa (number 8, Delfines St)

We went as a special family holiday for my 60th birthday. The villa 27 is not the same as the photographs advertised. There is no parasol over the outside dining so it is extremely hot and you are unable to dine outside. There are lots of stains on the blinds, our Internet, TV and oven would not work until it was arranged to be fixed the late afternoon after we arrived. The whole villa could do with a complete refurbishment as it is looking very shabby and stained. The kettle only holds enough for 2 cups, the toaster is a tiny 2 slice which is no good for the size of the villa. The pool was the highlight of the stay. Sun around all day and beautifully clean. Downsides: Anastasia organised our transfers with Andrea's, we had the quoted price in writing and the flight times of us arriving from UK and my daughter and family arriving from Holland 2 hours later. Anastasia advised Andreas would show us how TV, aircon oven etc worked, he did not know, he also did not know he was picking my daughter and family up after picking us up! Even though Anastasia had called me up at work the day before we left to confirm it all. People just arrive unexpectedly during the day, pool, repairs etc, they do not announce their arrival or even speak to you! So, if you are sunbathing, cover up!! We luckily found another transfer service for ourselves who were amazing and brilliantly priced, so look around as Delfini are very family company there to get more money from you but not helpful at all. Nick from Imagine was very polite and courteous and arranged the repairs, so thank you Nick. We will not be using Delfini again, there are much cheaper and much nicer villa's so look around!!. Delfini are the only ones that offer no refund, at all!. Also, if you use over 250 units electricity they will take it off your deposit! No mention of this in the small print, only in the welcome pack, letting you know so you won't be shocked!!