Villa Bali Zen Kerobokan

its a huge villa, very spacey bathroom, decent pool, decent courtyard, the old ambient from the entrance door was amazing

heavily chemical in the pool, the staff is a bit hard to find, i left my key hanging on the villa when check out after 15 minutes looking for one of them, the owner is super nice and friendly tho.

This accommodation was a great size for what we needed, very comfortable bed and pillows, we loved the outdoor shower and the pool was the perfect temperature! So tranquil and idyllic.

The place is hard to find as there is no sign and the entrance looks like a private driveway. A sign would be useful. The only staff onsite when we arrived were cleaners who were very friendly but we could not communicate or check in with them. The person who could check us in was offsite and their response time was a little slower than ideal but eventually we got into out villa and were very pleased with our stay.

There was absolutely nothing we liked about this property.

First of all this place doesn’t show on the map, secondly when we got their they had given the room to someone else as they thought we were coming on the 1st and then the rooms were very very very dirty to the facts there were insects in the beds my body is filled with rash from the bed. We stayed there for 2 nights only and then left to find a hotel as my body couldn’t take it. We tried contacting the property owner asking for refund she refused to give us a refund. we are hoping booking.com can help us with our situation as the villa was expensive and we only stayed 2 nights as it is misleading and very unhygienic. I have taken pictures of the villa as proof. Also a lot of their lights did not work and when we tried and were unable to communicate with their staff as they did not speak to understand English.