Natura Resort and Spa Ubud

Staff was very friendly and helpful. Kitchen/Restaurant team were very accomodating. Pool was awesome. Breakfast was great. Laundry services were great.

Jacuzzi was out of order for the entire trip. Cost of pick-up from airport was double the standard rate. Pillows weren't the best and hurt both of our necks.

早餐非常好 泳池很出片

The location and surroundings were absolutely incredible at Natura resort and spa. A very beautiful place with a view of the jungle. The facilities were good, we stayed in a villa with a private pool and were very happy with it. Less need for maintenance in the common areas.

The restaurant was below all criticism. We had an evening at the hotel and this evening we wanted to book the three-course couple dinner that was supposed to be available, but this was not possible, only dinner in the regular restaurant and the a la carte menu. At dinner we both ordered a steak with side dishes, but were later informed that there was only one steak and that individual side dishes were out of stock and therefore not available. We therefore had to change our order and replace one of the steaks with a pizza. Given the hotel's location and the limited access to other restaurants, we would say that the hotel must be able to deliver a good restaurant experience that lives up to the hotel's other standards. Furthermore, not having full availability on the menu (generally poor selection on the menu as it is) when the hotel is otherwise empty on quests we would say is considered very bad. The icing on the cake for us was that the food was neither well-cooked nor tasty. The pizza was the worst we've ever eaten, without exaggeration. We gave our feedback directly at dinner to the staff, who only thanked us for saying something. At check-out when they asked how the stay had been and we again gave our feedback, we were told "you should have said something earlier”. The hotel staff tried to provide as good service as possible, but with their limited English it was difficult to communicate. For a four star hotel in this price range we definitely expected more. As said, facilities and location, absolutely incredible - service and everything else, substandard.

Location is unbelievably gorgeous. If you're a jungle lover this is definitely the place for you. The staff are lovely and super attentive. I loved having room service and the comfort of anything I needed being bought to my room. Monkeys are everywhere and very entertaining. I actually made a YouTube recap video for anyone who wants a closer look https://www.youtube.com/watch?v=RvTlr1HFwBY&list=LL&index=1

A little slack when it came to cleaning the rooms. I noticed they didn't change the sheets a few times during my stay and just sort of made up the bed. Also quite a few ants in the bathroom that weren't taken care of when they cleaned but I mean its the jungle so the ants were the least of concern.

This place was absolutely stunning. Staff were amazing and, Darwin, was so kind to us by organising complementary flowers for our honeymoon and a candle lit dinner at night. It was just beautiful. Breakfast included each day was lovely and the French toast was excellent. Would 100% stay here again.