Villa Manga by BaliSuperHost

الفيلا بكل تفاصيلها جميلة جداً جداً جداً وإطلالتها رائعة

أعتقد الفيلا فقط كان بينقصها تلفزيون في الجلسة الداخلية ( الصالة)

From a design perspective, the villa is truly beautiful — it has great potential. However, the maintenance and cleanliness standards do not match the price or the photos shown online.

We stayed in this villa with high expectations, as the photos made it look new and luxurious. Unfortunately, upon arrival, we found that the reality was very different. The villa feels old, worn out, and poorly maintained. The cabinets were stained, the trash bins were extremely dirty and had a bad smell. The outdoor sofa was covered in mold. The edges of the pool are green and clearly need proper scrubbing with bleach. There is a lingering smell throughout the villa from previous guests’ cooking or stay. We also noticed trash between the tiles and around the villa area. The LED lights in the pool area are peeling off. From a design perspective, the villa is truly beautiful — it has great potential. However, the maintenance and cleanliness standards do not match the price or the photos shown online. We sincerely recommend that the owners either properly renovate and maintain the villa, give it a cosmetic refresh, or adjust the pricing accordingly. It is unpleasant to stay in a place that looks so different from what is advertised. We travel around Bali frequently and have plenty of experience to compare. Unfortunately, this stay did not meet expectations.

Simply incredible in every way!

Nothing at all!

Property backed up to open rice paddy fields; friendly villagers; safe neighborhood; newness of the home; layout and beauty of the home; outdoor showers (2); wonderful and responsive hosts; pool is amazing! Views!

Location isn't walkable to much of anything; some small things like robes, laundry detergent, coffee maker would have been great (they did provide a coffee maker when asked); BBQ grill didn't work to begin with, but was later fixed; neighborhood cat was a menace

Great floor plan Plenty of space

No air conditioning in the main living area not enough pressure in the showers

The property was stunning and we had the best time in the pool, watching the sunsets, walking around the local area and overlooking the countryside. The property was easy to find and we had no trouble with Grab drivers finding the villa. It was only a short ride into Ubud. There are no building works anymore, so it was very peaceful. We thought the bedrooms and bathrooms were beautiful. I would definitely recommend and return again.

The villa is beautiful and quite well maintained.

The villa itself is beautiful and well-maintained, but unfortunately, the customer service and villa management are extremely disappointing. The customer support is unresponsive and inconsistent, with different agents answering (not always even answering) each message, making it necessary to repeat questions and information. There is no flexibility and no willingness to help. While one agent named Puspita was professional and helpful (she gave me her personal contact to make sure I get proper help) the overall customer service experience is highly unprofessional and disrespectful. When I expressed my disappointment with the support, I was told that they are short on staff and if I don’t like something, I can cancel villa. Really? You respond like that to the customer who booked the villa for 10 nights in total and pays almost 400 € per night? … The service in the villa is also very poor, sometimes disrespectful and not wanting to help and a lack of information on basic amenities such as breakfast and other services. The breakfast provided by the villa's 5-star chef was very disappointing, with the same simple fried rice and egg served to almost all guests, regardless of the different options ordered from their fancy menu. The villa management also refused to provide more than one key from the front door for a group of seven people staying in four independent bedrooms. Overall, the villa itself is lovely, but the customer service and management provided by Bali Super Host leave much to be desired. It is unfortunate that the unprofessional attitude of the staff detracts from what could have been a wonderful experience. In my opinion, if the villa owner were aware of the unprofessionalism exhibited by the agency in charge of managing the property, they would feel extremely let down.

Beautiful villa.

The villa itself is beautiful and well-maintained, but unfortunately, the customer service and villa management are extremely disappointing. The customer support is unresponsive and inconsistent, with different agents answering (not always even answering) each message, making it necessary to repeat questions and information. There is no flexibility and no willingness to help. While one agent named Puspita was professional and helpful, the overall customer service experience is unprofessional and disrespectful. When I expressed my disappointment with the support, I was told that they are short on staff and if I don’t like something, I can cancel villa. Really? You respond like that to the customer who booked the villa for 10 nights in total and pays almost 400 € per night? … The service in the villa is also very poor, sometimes disrespectful and not wanting to help and a lack of information on basic amenities such as breakfast and other services. The breakfast provided by the villa's 5-star chef was very disappointing, with the same simple fried rice and egg served to almost all guests, regardless of the different options ordered from their fancy menu. The villa management also refused to provide more than one key from the front door for a group of seven people staying in four independent bedrooms. Overall, the villa itself is lovely, but the customer service and management provided by Bali Super Host leave much to be desired. It is unfortunate that the unprofessional attitude of the staff detracts from what could have been a wonderful experience. In my opinion, if the villa owner were aware of the unprofessionalism exhibited by the agency in charge of managing the property, they would feel extremely let down.