Villa Swan Ubud

Located in a quiet and safe area

The building needs a little bit of renovation,the doors are a bit old,have trouble to lock and unlock, building needs a little painting upgrade

房间很大，打扫的很干净，管理人员很专业也很友善，虽然位置离大皇宫要步行30分钟，但是毕竟只收了很少的房费。位置很安静，可以在那里看书、练琴。可以自己买菜做饭，距离超级卖场只需要步行十分钟。

就是位置稍微远了点。

The area of which it was situated

Everything, nothing was as described and was completely different to how the photos looked, there were sockets hanging out the walls in 1 bathroom, one of the bedrooms a/c was leaking fluid on the floor right next to a cupboard door making a major slip hazard and also the fixings for the drapes that are no longer hanging up and just stored in one of the wardrobes were all still hanging from the roof and looked like there were also wires hanging. On the top floor where the "pool with a view" was meant to be was a broken pool that didn't work and was disgusting which also had broken glass inside it as the glass roof had broken, the big pieces of glass were stacked in the corner which again was a major hazard as the upstairs room toilet was on the roof with the broken pool and none of the issues were stated on the description of the booking making it even worse if you were to go with a child as the villa looked very nice in the photos. Only half of the doors locked properly and most of the time we went out we just had to leave the place unlocked and all of the doors had massive gaps are were janky and very noisy when trying to use, there were a few times we thought the doors were going to explode and leave glass all over the floor and also there is no a/c in the living area only the bedrooms. Most of the sealer on the doors had mould on them and lamp shades were rusty We were highly dissatisfied with the upkeep of the villa as it looks as though it has been neglected for a few years. I highly recommend you do not book this villa as the description and photos are very deceiving and unfortunately out of the many photos i have of this villa i can only upload 4 of them.

Subject: Complaint about discrepancies between photos and actual conditions of the accommodation** Dear Sir/Madam, I am writing to file a complaint regarding my recent stay at *Villa Swan Ubud*, which was booked through your platform. Unfortunately, I feel deeply disappointed and deceived, as the photos and descriptions presented on your website do not reflect the reality of the property. Upon arrival at the accommodation, I found significant differences compared to what was shown in the images, particularly concerning cleanliness. The kitchen had food residue, the rooms and sheets were dirty, the bathroom was unsanitary with a foul smell, and the overall conditions were poor. This situation caused a very unpleasant experience, which is far from what I had expected based on the listing. I kindly request that you take the appropriate measures, as I believe this situation not only affected the quality of my stay but also raises concerns about the accuracy of the information presented on your platform. I appreciate your attention to this matter and look forward to a prompt response and a suitable resolution to this issue. Sincerely,