Big Bear Chalets & Apartments

great location and facilities

nothing

Our apartment was clean and spacious. Floor heating was great. The bed was super comfortable. The kitchen was fully equipped with a stove and a dishwasher. They offered a free shuttle to and from the bus stop that we arrived and left from as well as a daily free shuttle to the grocery store and restaurants which was very convenient. It was a great location, only walking distance to the Happo One chair lift. The building also had a dry room we were able to leave our skis in that also had a washing machine and dryer.

Our only complaint would be the window above the kitchen sink did not have a curtain so it let a lot of light into the apartment at night and early in the morning.

It was a nice apartment, location was good, it was a 2 minute walk to Sakka ski lift, love the grocery runs, and free shuttle bus to get around if you don’t have a car. Darren (owner) and Anthony were super nice, picking us up and dropping us off at Hakuba Base Camp, and giving us the ins and outs of the place and places. Would definitely stay here again!

Everything was good about the apartment, but only one thing that needed attention was a little mold growing on the grout in the shower. The other thing was that Daiko (worker/shuttle person) was not helpful or friendly at all, it seemed like we were a burden to him when he was around. When he wasn’t around, he’d be in the laundry room working on his ski’s. One day he called in sick (we only found this out because he was scheduled to drop our friend off at Hakuba Base Camp) he never showed and my friend almost missed his bus to the airport. The very next day, our other tfriends saw him at Iwatake mountain skiing when he was supposed to be sick, when he saw them, he ran away quickly. This kind of employee really makes it bad for the owners who are such nice people and go out of their way to make your stay pleasant.

Absolutely amazing service, very hospitable and just a great chat.

Nothing. Amazing.

Darren was very flexible and catered for us even though we arrived very late in the evening and was very helpful during our stay. Restaurant shuttle was very helpful. Accommodation was just what we needed, warm and comfortable with great facilities. Good location, not too far from bars, restaurants and ski lift (100m)

No issue with anything

the gas stove !!!

the sound of the neighbors

Darren picked us up from the bus terminal to take us to the accommodation

We were met at the bus stop, driven to apartment and given code