StayVista at The Lilly Ooty with Breakfast

Our family group of 10, including two young children, absolutely loved our stay here! There are multiple, spacious living areas in which to relax, all with incredible views. The beds were very comfortable, everything was clean (and cleaned every day for us), and breakfast was delicious and generous. Breakfast is served at 9.30, but when we advised Prema we needed to leave early on our final day, she kindly changed what she had planned to prepare so that it was ready for us by 8.30. Highly recommended!

There are no books for children in the extensive library, and minimal games, so make sure you bring some.

Location and layout and built was very good. Very spacious. Amazing library and villa, born fire experience was good so was Prema

Can be more family friendly, can be more clean, full time helper, atleast on demand cook, tallow kitchen usage etc that’s why ppl book villa

Size of the property and scenic view was excellent.

Our recent stay at this vacation rental was disappointing. The staff were unprofessional and the breakfast offered was extremely basic— we had to request fruits and on one of the occasions, they couldn’t even be arranged the next day. The amenities were lacking: toiletries were minimal, not enough towels, there was no ironing board or shampoo provided, and the living room couch was noticeably unclean. One of the bathroom sinks had non-functional taps, and overall, the property did not justify the high price tag. A particularly upsetting aspect was the treatment of drivers. There was no designated cabin or restroom for them, they weren’t allowed inside the house, and couldn’t even have breakfast indoors. This kind of treatment is unacceptable—drivers are human beings and deserve basic respect and dignity.

Nothing

We paid nearly 2 lakhs for 4 nights stay... but there was no one even to take our luggage.. no people to help us... breakfast will be only one item daily... worst experience

The location of the property is fair

Very poor amenities, no choice on breakfast and the item will be decided by the host.No BBQ facilities and lots of controls and regulations. Also the care taker behavior is intolerable.

Do NOT go by the other poor reviews. You have to experience the stay and the exemplary service you receive here yourself before believing in reviewers with unreasonable expectations! The booking process was a breeze. The reservation team contacts you and works closely with you throughout the stay and are reachable as soon as you need anything. We were a family of 9 (including 3 kids) who stayed for five nights here and loved every minute of it! We were warmly greeted by Reena and her team of caretakers on our arrival. The rooms are clean and impeccable. Every corner in this place has its own character. The bookshelf and reading corner had a spell on me, really! We got a regular turndown service and delicious breakfast served every morning! The staff was very attentive to our needs and had even provided additional care for some of us who had a minor cold due to the changes in weather. We will always remember that nice little touch of their service that goes above and beyond.

Only comments or suggestions for improvement would be regarding the availability of smart TVs and better internet 🛜, maybe? I understand the whole point of staying here is really to unplug and enjoy the celestial views indeed, but some of us who come in with kids and toddlers would depend on YouTube/Netflix when kids are throwing a fit. 😂