EKOSTAY - Winterfell Chalet Villa

They were not at all picking up the call, and we couldn't go there and stay there. Service was very bad, we last we ended up with another stay from there.

We were looking for a “Quietcation” with family where we could run away from the hustle and bustle of daily life. This was just perfect. The views to the hills and the tea estate were stunning. The only sounds were birds chirping and leaves swaying. We did step out of the villa to visit some of the recommended places but ultimately thought it would have been best to stay within. The staff were very very hospitable and catered to all requirements happily. Special mention is Kavita and the brilliant food she churned out during the entire stay. Every meal was better than the other . The only mistake we made was that we didn’t pre book our lunch for check in so had to call out which was something we should have avoided. No meal in any place other than the villa stood a chance. The overall hygiene and cleanliness was also very good.

Actually nothing. But if you ask there’s nothing nearby so when you go be prepared with everything you may need like dry snacks, biscuits, alcohol etc

Very bad service and they cancelled our booking without asking us and we treavelled there but waste of time and money

Very bad service

Tasty home food & the view from the balcony are the highlights of this property.

EKOSTAY is the booking agent for the property and they are not genuine.

Staff services excellent

No value for money

The overall experience was nice. The property is well-maintained, rooms are tidy with all facilities, the view from bedrooms are so beautiful and picturesque. Caretaker and cooks are very helping. The breakfast was also delicious.

The curtains in the bathroom are transparent, should have been more opaque.