Villa 2br Provence Villa located within Cypress Lakes Resort

It was comfortable and clean

Only concern is access to the villa. It is not suitable for elderly guests or those with mobility issues especially with luggage. Too many steep steps (41 steps) and the alternative access via Shiraz Terrace has a very steep pathway with steeps ramp without handrails, very dangerous with luggage. The difficult access should be noted whenever this villa is advertised. If it was we wouldn’t have booked it due to knee and hip issues. Further feedback is the lounge is old and sags and not comfortable and one of the outdoor chairs broke as it had rotted in the sun. One of us fell through it. We reported this to Weekenda with two photos. The outdoor setting and lounge need replacing. Please accept this feedback as constructive for future guests and not a complaint.

The accom was well presented and the outlook over the bush was lovely

Transferring our luggage from the car to the accom. was difficult due to the number of stairs we had to negotiate We also found quite a lot of the plates were chipped which was a negative for us because we don’t use chipped plates. We also found lipstick on a couple of the glasses.

Every thing was perfect throughout our stay except for the second day, Saturday, when there was no electricity for 14 hours.

Due to having no electricity for 14 + hours (1.30 pm until 3am) all our food got spoiled and we had to throw them out from both fridge and freezer, we were unable to cook our food so we didn't get to have lunch or dinner and no ac which meant we were sweating it out for hours. Tried to see if the main reception area was able to give us candles as were sitting in the dark and we couldn't even charge our phones which were all below 10%. They were no help as they stated they had no candles to give us due to fire hazard so I asked for even a torch, which also they couldn't provide. It was one of the worst experiences we had to endure. We had previously stayed there last year and loved it so we came again this year to enjoy ourselves but we didn't thanks to the outage. We definitely won't be going back again.