Vila Rose - Private Pool by HD PROPERTIES

Emplacement très intéressant par rapport aux endroits que nous voulions visité. Le calme le soir dans le secteur

Nous avons fait part à l'agence des soucis: trouver l'interrupteur pour la lumière côté barbecue problème des verres à pied immenses mais pas assez nombreux pour 7 adultes. la cafetière classique était inutilisable( nous avons fait du café en se débrouillant avec le système "D")

Beautiful outside space and pool, great location if a little noisy at night due to traffic

The air conditioning unit in upstairs bedroom broke in first night and could not be repaired before our week was over.

the villa was lovely however when we arrived the garden was still being sorted , we couldn’t go out for a couple of hours as strimmer, hedge cutter , lawn mowers and leaf blower all over the patio and the gardeners still working on it , very noisy . the pool was no where full and we couldn’t use till following afternoon.

the lady at HD properties, when I eventually got to speak to her , I found very rude on the phone , I called 10 times to keep getting rejected , I then called off a different number and got through ! when I tried to explain that the keys didn’t work and we couldn’t enter the property , the keys were very stiff , she just kept speaking over me telling me how busy she was and they were not aware that the villa was in such a state !!! , took 35 mins till my son in law managed to open ( holiday was his birthday surprise ) she also advised that the gardeners would be gone soon and the pool sorted as soon as they could , apparently the previous gardner had left so nothing had been done for ages ( I tried to explain not my problem , I had paid €2700 for 5 nights ) we could not use the pool for the first 24 hours and then we had to clean it ourselves as was overfilled and the leaves etc could not go in the filters, also no net , we had to make one the best we could , when I asked what refund I was getting , I was advised they would knock the cleaning fee off , a joke I hope but still ongoing , shame as the villa itself was lovely and when the pool was sorted that was also lovely. no phone calls or texts to check how we were getting on which would of been nice , so rant over , villa , pool was lovely when sorted , CustmrSrv a disgrace