Arrowtown Retreat

Check-in & Out

Property Notes

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Guests will receive a rental agreement which must be signed and returned to the property prior to arrival. If guests do not receive the agreement on time, they should contact the property management company at the number on the booking confirmation. Guests under the age of 18 can only check in with a parent or official guardian. Please inform Arrowtown Retreat in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. This property will not accommodate hen, stag or similar parties. This property is located in a busy area and guests may experience noise. A damage deposit of NZD 3000 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that this room will not be serviced for the duration of your stay. You can request daily housekeeping service at an extra charge. The property will contact you prior to your arrival to make check-in arrangements. Guests are welcome to contact the property in advance for further information, using the contact details found on the booking confirmation. All guests must sign the property's Terms of Stay.