Townhouse in the heart of Port Stephens

Location and balcony

It had a really strong smell that was too much. It was a disinfectant smell that was throughout the whole house and even the pillows and beds when we slept. House could have been a little cleaner as we found rubbish throughout and floors were dirty. Needs a little upgrade to furniture as beds and lounge upstairs were not comfortable. For the price I think you would expect a little more

Comfortable and clean, plenty of space for the family, great location and excellent value.

3 bedroom and main with ensuit

Gass bottle was almost empty

The size and layout is great. The kitchen is versatile and a peaceful location. Beautiful townhouse.

More warning needs to be given about the $500 deposit that has to be transferred in order to collect the keys. This should be noted BEFORE booking for the hotel. We have stayed in many hotels in port stephens and yes, $100-$150 deposit is reasonable. A $500 deposit we only knew about on the day of arrival was shocking to us, and put a massive hole in our budget for our family holiday. For this reason I would never use this booking agency again. After searching our emails we noticed One email, 3 days out of our holiday, with an attachment and very small fine print did explain the $500 deposit. This is not sufficient. It was hard to come across, not in the main body of the email, and with little notice. Even if we did see this email it would of been difficult to budget for. We had this booking for weeks and much more notice could have been given. The $500 was returned (as a regular deposit would) 10days later. We have had previous hotel deposits returned within 2-3days.

No breakfast, location close to shops.

No linen or towels provided. No advice in the booking information that sheets & towels not available.

Great location close to all facilities

The position of the Townhouse in regards to the shops was excellent. It was really roomy. Loved the verandah in the late afternoon - excellent for relaxing with nibbles and a glass of wine. Easy parking for car.

Cleaning really was not up to scratch with old sweet papers under bedside table. The stair carpet was really dirty. In the family bathroom was very grotty between shower screen and vanity. Matress cover on 1st bedroom was stained and really grubby. Dishwasher filter was full of cheese and corn. some dirty dishes in cupboards. No batteries in upstairs controls for tv and dvd player. More attention to detail would be the answer to someone having a great time at this property.

Place was big enough for our group and was close to shops and town centre. And was also close to the event we were attending

immaculate and great location

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