Chalet Bergwelt - Panoramic view

The place has almost perfect facilities and equipment. The house has a good design.

This place has maintenance & service problems. The management has no understanding of how the apartment renting works. The given feedback is not taken well by the customer. The place is untidy, several spots in the house have rubbish, playing cards, and bottles. Outside the house has no lawn maintenance, which seems like a long time. there is numerous light bulb that needs replacement and there are many used bulbs in the drawer. The bedsheet smells weird. Does seem like there is replacement is being done. Remote tv has no batteries. A worker enters the apartment in the middle of the rental period and leaves more spots for me (the customer) to clean.

Perfect for group tour

Location is bit far from the interlaken main city. However, if you have car, it’s awesome.

the location

the hot water is not stable

Nice antique house located on hilltop. Nice views

We visited in summer and The place was infested with flies and insects, so much so that it won’t allow you to sleep. The stovetop was not working. Owner was neither friendly or polite.

The location and outlook was superb. We booked it mainly because of the location and the barbeque social space outside which worked very well.

The house wasn't clean. A lot of the furniture and furnishings were very tatty. The cooker hob didn't work and the oven tray was filled with grease so it hadn't been cleaned properly. There were old scourers and used cleaning cloths. The stair carpets had two areas of bad staining. The whole house needs desperately updating, especially the lower level bathroom which was, grim with awful lighting, chipped cupboards; it was dark, the loo seat was wonky and really well below standard. The shower water didn't drain away properly. The washing machine room was very dirty. The sofa was torn and the Bernese Oberland flag outside too, torn and faded (What a disgrace and embarrassment for the Swiss people!) The living room was in no way suitable for 12 people: more like 6-8 maximum. There were bad taste, awful ornaments and tatty plastic flowers. It's three star accommodation, yes, but charged at five star prices! Poor value for money. People should be warned about the flies in the house which we know is common in the mountains. But the owner should provide plug in fly and insect repellent in all the rooms. None were provided. As we paid the City tax directly to the owner, via his worker, we should have been informed about the Guestcard which would have entitled us to tourist discounts. Nothing was mentioned. Oh and yes, the City Tax was actually 3 CHF per person, per day (We checked with booking.com admin) It was NOT 4 CHF as quoted by the house owner!